Deal Desk Analyst - Human Resources Outsourcing (HRO)

ADP - Maitland, FL

Full-time - Mid Level

Maitland, FL

Professional, Scientific, and Technical Services

About the position

The Deal Desk Analyst - Human Resources Outsourcing (HRO) at ADP plays a crucial role in ensuring customer success during the onboarding process. This position involves working closely with Sales teams and clients to facilitate a smooth transition to ADP's services. The analyst will be responsible for managing client expectations, conducting orientation meetings, and ensuring compliance with onboarding policies. This hybrid role requires a proactive individual who thrives in a fast-paced environment and is committed to delivering exceptional service.

Responsibilities

• Serve as a post-sale onboarding subject matter expert for Clients, Sales, and Service.
• Conduct new client orientation meetings virtually.
• Collect and review PEO Health and benefits new business prospect applications for accuracy and completeness.
• Maintain an activity tracking log and interact with clients to ensure timely onboarding.
• Manage client expectations and internal communications throughout the onboarding process.
• Gather and review new hire packets, benefit enrollment forms, and payroll information to ensure compliance with policies.
• Manage multiple implementation projects simultaneously, providing a seamless onboarding experience.
• Facilitate problem resolution for client employees by partnering with appropriate departments.
• Cultivate strong partnerships with cross-functional teams to ensure an efficient Sales to Implementation cycle.
• Provide recommendations to ADP leadership on best practices and training based on client feedback.

Requirements

• At least 3-5 years of business operations, customer operations, or sales operations experience.
• Prior experience in customer success or customer onboarding operations is a plus.
• Strong analytical skills and decision-making ability.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Excel, Sales Enablement Tools (CRM, GONG, Seismic, etc.), MS Word, and PowerPoint.

Nice-to-haves

• Ownership mindset with a focus on customer priority.
• Curiosity and high ethical standards.
• Meticulous attention to detail and strong organizational skills.
• Knowledge of HR and Payroll industry tools and best practices.

Benefits

• Health insurance
• 401k
• Paid holidays
• Flexible scheduling
• Professional development opportunities