Deal Desk Analyst - Human Resources Outsourcing (HRO)

ADP - Maitland, FL

Full-time

Hybrid - Maitland, FL

Professional, Scientific, and Technical Services

About the position

The Deal Desk Analyst - Human Resources Outsourcing (HRO) at ADP plays a crucial role in ensuring customer success during the onboarding process. This position is highly customer-centric and involves working closely with Sales teams and clients to facilitate a smooth transition to ADP's services. The analyst will be responsible for managing multiple implementation projects, providing expert guidance on onboarding activities, and ensuring compliance with company policies. This hybrid role requires a proactive individual who thrives in a fast-paced environment and is committed to delivering exceptional service.

Responsibilities

• Serve as a post-sale onboarding subject matter expert for Clients, Sales, and Service.
• Conduct core onboarding activities with clients, both virtually and in person.
• Collect and review PEO Health and benefits new business prospect applications for accuracy and completeness.
• Maintain an activity tracking log and interact with clients to ensure smooth onboarding.
• Act as a 'one-stop-shop' for sales, collaborating with Service organizations to execute prioritized deals efficiently.
• Schedule and conduct new client orientation meetings virtually.
• Structure PEO deals in CRM and perform due diligence on customer onboarding requirements.
• Gather and review new hire packets, benefit enrollment forms, and payroll information to ensure compliance with onboarding policies.
• Manage client expectations and internal communications throughout the onboarding process.
• Facilitate problem resolution for client employees by partnering with appropriate departments.
• Cultivate strong partnerships with peers in cross-functional teams to ensure an efficient Sales to Implementation cycle.
• Provide recommendations to ADP leadership on best practices and training based on client feedback.

Requirements

• 3-5 years of experience in business operations, customer operations, or sales operations.
• Experience in customer success or customer onboarding operations is a plus.

Nice-to-haves

• Ownership mindset with a focus on customer priority.
• Excellent interpersonal and relationship management skills.
• Strong written and verbal communication skills.
• Proficient in Excel, Sales Enablement Tools (CRM, GONG, Seismic), MS Word, and PowerPoint.
• Meticulous attention to detail with strong analytical skills.
• Ability to work independently and proactively resolve issues.
• Knowledge of HR and Payroll industry tools and best practices.

Benefits

• Hybrid work environment with flexibility in location.
• Opportunities for professional development and training.
• Inclusive and diverse workplace culture.