Deal Desk Analyst - Human Resources Outsourcing (HRO)

ADP - Maitland, FL

Full-time - Mid Level

Hybrid - Maitland, FL

Professional, Scientific, and Technical Services

About the position

The Deal Desk Analyst - Human Resources Outsourcing (HRO) at ADP plays a crucial role in ensuring customer success during the post-sales onboarding process. This hybrid position requires a high-energy individual who thrives in a fast-paced environment, serving as a trusted advisor to Sales teams and directly engaging with clients. The role involves managing client expectations, facilitating onboarding activities, and collaborating with cross-functional teams to ensure a seamless transition for new clients.

Responsibilities

• Serve as the post-sale onboarding subject matter expert for Clients, Sales, and Service.
• Conduct new client orientation meetings virtually.
• Collect and review PEO Health and benefits new business prospect applications for accuracy and completeness.
• Maintain an activity tracking log and interact with clients to ensure timely onboarding processes.
• Manage several implementation projects simultaneously, providing a one-stop Concierge-style service for onboarding payroll/HR PEO clients.
• Facilitate problem resolution for client employees by partnering with appropriate departments.
• Cultivate strong partnerships with peers in cross-functional teams to ensure an efficient Sales to Implementation cycle.
• Provide recommendations to ADP leadership around potential best practices and training on ADP solutions.

Requirements

• 3-5 years of business operations, customer operations, or sales operations experience.
• Experience in customer success or customer onboarding operations is a plus.

Nice-to-haves

• Ownership mindset with a focus on customer priority.
• Excellent interpersonal and relationship management skills.
• Strong written and verbal communication skills.
• Proficiency in Excel, Sales Enablement Tools (CRM, GONG, Seismic), MS Word, and PowerPoint.
• Meticulous attention to detail with strong analytical skills.
• Ability to work independently and proactively drive issues to resolution.
• Knowledge of HR and Payroll industry tools and best practices.

Benefits

• Hybrid work environment with flexibility in location.
• Opportunities for professional development and training.
• Inclusive and diverse workplace culture.