Deal Desk Analyst - Major Account Services (MAS)

ADP - Maitland, FL

Full-time - Mid Level

Hybrid - Maitland, FL

Professional, Scientific, and Technical Services

About the position

The Deal Desk Analyst - Major Account Services (MAS) at ADP plays a crucial role in driving early-stage customer success within the Sales & Marketing organization. This hybrid position requires a high-energy individual who thrives in a fast-paced environment, serving as a trusted advisor to Sales teams and assisting SMB clients during their post-sales onboarding process. The role emphasizes collaboration, customer-centric service, and the execution of prioritized deals with accuracy and speed.

Responsibilities

• Act as a one-stop-shop for sales, collaborating with Service organizations to ensure prioritized deals are executed with velocity and accuracy.
• Structure SMB deals in CRM and perform due diligence and analysis of customer onboarding requirements.
• Handle sensitive information and manage quote management while adhering to federal/state/local guidelines.
• Manage and analyze data at both client and deal levels to ensure accuracy and compliance with onboarding policies and procedures.
• Develop tools and calculators to simplify capturing and reporting of payroll balances.
• Provide a seamless and efficient Concierge-style service for onboarding payroll/HR SMB clients from sale to start.
• Work with urgency to root cause issues in processes, policies, systems, and data, engaging with functional owners to resolve them.
• Ensure smooth hand-off of customers to the Service organization.
• Cultivate strong partnerships with peers in cross-functional teams to ensure an efficient Sales to Implementation cycle.
• Provide recommendations to ADP leadership on best practices and training based on client input or experience.

Requirements

• 3-5 years of business operations, customer operations, or sales operations experience, preferably in a systems integration environment.
• Experience in customer success or customer onboarding operations is a plus.

Nice-to-haves

• Ownership mindset with a focus on customer priority.
• Curiosity and high ethical standards.
• Excellent interpersonal and relationship management skills.
• Strong written and verbal communication skills, along with organizational and time management abilities.
• Proficiency in Excel, Sales Enablement Tools (CRM, GONG, Seismic, etc.), MS Word, and PowerPoint.
• Meticulous with strong analytical skills and decision-making ability.
• Ability to work independently and proactively drive issues to resolution.
• Knowledge of HR and Payroll industry tools and best practices.

Benefits

• Health insurance coverage
• 401k retirement savings plan
• Paid holidays
• Professional development opportunities
• Flexible scheduling options