Deal Operations Analyst

Rapid7 - Tampa, FL

Full-time - Entry Level

Tampa, FL

5,001-10,000 employees

Professional, Scientific, and Technical Services

About the position

As a Deal Operations Analyst at Rapid7, you will play a crucial role in supporting the account teams by providing expert advice on deal structures and quoting processes. Your primary responsibility will be to serve as a trusted advisor, guiding sales representatives through complex requests and ensuring compliance with internal business policies and revenue recognition guidelines. You will monitor the deal support ticket queue, offering timely assistance on quoting inquiries and Proposal to Cash process questions. This role requires collaboration with various departments, including Proposals, Order Management, Finance, Legal, and other Operations teams, to facilitate deal closures effectively. In addition to providing general quoting assistance, you will be responsible for building complex quotes using tools such as NetSuite (ERP+CRM), Salesforce (CRM), and Zendesk (ticketing). Your work will ensure that customers receive an excellent procurement experience while adhering to pricing, quoting, and booking policies. You will execute quotes for limited-time sales promotions and complex deal structures, draft custom billing schedules, and collaborate with internal partners to resolve post-booking deal support issues. Furthermore, you will support new Go-To-Customer initiatives by performing User Acceptance Testing and delivering training for Proposal to Cash teams. Maintaining comprehensive Deal Operations process documentation will also be part of your responsibilities. The ideal candidate will possess strong analytical skills, a high attention to detail, and the ability to work independently while being flexible in problem-solving. You should be highly organized, customer-focused, and capable of meeting tight deadlines, especially during high-volume periods such as the End of Month and End of Quarter. Excellent communication skills and a willingness to accept feedback are essential for success in this role.

Responsibilities

• Monitor the deal support ticket queue to provide general quoting assistance and advice on common deal questions and Proposal to Cash process questions, in a timely fashion.
• Advise sales reps on complex requests and escalate to senior members of the team, as needed, to ensure compliance with internal business policies and revenue recognition guidelines.
• Collaborate with impacted parties to identify acceptable options to facilitate deal closure, including teaming with Proposals, Order Management, Finance, Legal, and other Operations teams.
• Utilize NetSuite (ERP+CRM), Salesforce (CRM), and Zendesk (ticketing) to assist Go-To-Customer teams by building complex quotes that deliver customers an excellent procurement experience while adhering to pricing, quoting, and booking policies.
• Execute quotes for limited time sales promotions and complex deal structures.
• Draft custom billing schedule language, custom renewal language, and other custom contractual language.
• Provide post-booking deal support by identifying solutions for common Quote to Cash errors.
• Build relationships with internal partners to resolve issues in a timely fashion.
• Support new Go-To-Customer initiatives by performing User Acceptance Testing and delivering trainings for Proposal to Cash teams.
• Create and maintain Deal Operations process documentation.

Requirements

• 1-3 years of experience in a deal desk, order management, sales operations, or business operations role.
• BA/BS in Business Administration, Finance, or Accounting degree from a 4-year college or university or equivalent experience.
• Strong analytical skills with a high attention to detail.
• Independent/flexible problem-solving skills with the ability to positively cope with change.
• Highly organized, customer-focused, and ability to meet tight deadlines.
• Ability to multitask and prioritize at times of high volume, with schedule flexibility during End of Month and End of Quarter.
• Thorough communicator and open to feedback.