Global Payments - Jacksonville, FL

posted 4 months ago

Full-time - Mid Level
Remote - Jacksonville, FL
Credit Intermediation and Related Activities

About the position

The Dealer Business Development Manager (DBDM) at Global Payments Inc. is a crucial role that focuses on managing and supporting the Dealer Channel, with an emphasis on maximizing revenue through Heartland payments and Synergy solutions. This position acts as a dedicated advocate for our Dealers, promoting all aspects of reselling our payments products and driving additional revenue through card and payroll referrals. The DBDM is responsible for fostering strong relationships with Dealers, ensuring they are well-informed about our products and services, and providing the necessary support to help them succeed in their sales efforts. In this role, the DBDM will oversee various aspects of Dealer management, including contracts, quotas, assigned territories, and the recruitment and termination processes. A deep understanding of our policies, procedures, and product advantages is essential to enable revenue growth for assigned Dealers. The DBDM will serve as the primary point of contact for the Dealer Program, addressing all inquiries related to Heartland payments and ensuring efficient communication and mentorship for all Dealers and prospective Dealers. The DBDM will also be responsible for increasing and maximizing total Dealer revenue across all products in their division. This includes monitoring revenue opportunities, assisting Dealers in closing large deals, and training them on new products. The role requires extensive travel throughout the US, potentially exceeding 24 weeks per year, to meet with Dealers, attend trade shows, and coordinate events that foster collaboration and growth within the Dealer Channel. Overall, the DBDM plays a vital role in the success of the Dealer Channel and contributes significantly to the growth and development of revenue for both the company and its Dealers.

Responsibilities

  • Managing Dealer relationships: Overseeing contracts, quotas, assigned territories, and recruitment/termination processes.
  • Product expertise and training: Thoroughly understanding and effectively communicating all our policies, procedures, and product advantages to enable revenue growth for assigned Dealers.
  • Dealer Program representation: Acting as the primary point of contact for the Dealer Program within your assigned divisions, addressing all Heartland payments-related inquiries.
  • Attention to detail: Ensuring efficient and professional communication and mentorship for all Dealers and prospective Dealers.
  • Resource mastery: Demonstrating in-depth knowledge of all Dealer-facing documentation, including the Dealer Manual, processes, price lists, authorized Dealer list, and training materials.
  • Sales and support: Assisting Dealers in lead submission and fostering relationships with Inside Heartland card and payroll partners.
  • Escalation resolution: Serving as the primary contact for resolving any Dealer-related escalations.
  • Recruiting new Dealers to cover all products in all major markets of divisions covered.
  • Fostering positive and respectful relationships with all existing Dealers in their division.
  • Touching base with every Dealer in their divisions 1-2 times a month.
  • Strategically coordinating visits timed with events where their Dealers will be present.
  • Creating community and harmony between individual Dealers and other divisions, such as card and payroll.
  • Encouraging respectful behavior and enforcing rules when Dealers violate engagement rules.
  • Monitoring and influencing revenue increases opportunities within their divisions.
  • Exposing, training, and assisting in launches of new sellable products to all Dealers in their division.
  • Notifying relevant managers about Dealer boarding, termination, remediation, legal escalation whenever a Dealer has a change of status or issue.
  • Sharing periodic communication with the Dealers in their divisions regarding leads, revenue performance, operation issues, campaigns, upcoming events, contests, and industry trends.
  • Knowing all marketing collateral available and ensuring Dealers know how to use it.
  • Working and setting up trade shows in their divisions and ensuring Dealer participation in all events.
  • Maintaining historical notes and status changes on all Dealer and Dealer prospects in their division.

Requirements

  • 2-5 years in Payments OR POS Dealer management OR channel management experience
  • 4-year college degree or equivalent experience
  • Enjoy problem solving and channel management
  • Experience with contracts and negotiations
  • Extremely organized with professional follow-up habits
  • Experience with Google Suite, Salesforce.com, LinkedIn, and social media
  • Hospitality and food service and/or retail experience is helpful
  • Ability to travel as needed

Benefits

  • Work from home office
  • Salary plus bonus position
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