Debit Card Fraud Analyst

$33,280 - $33,280/Yr

Meador Staffing Services - Galveston, TX

Full-time - Entry Level

Galveston, TX

Administrative and Support Services

About the position

The Debit Card Fraud Analyst is responsible for assessing and reviewing debit card dispute transactions, ensuring compliance with Regulation E criteria, and acting as the primary contact for compromised debit card notifications. This role involves processing credits, documenting claims, and assisting customers with inquiries related to debit card transactions.

Responsibilities

• Research customer dispute claims by reviewing card transactions, account records, and information provided by merchants.
• Process credits and reversals based on the outcome of the dispute claims.
• Process and document all dispute claims in accordance with Regulation E via tracking software.
• Report all disputes to Jack Henry CPS and correspond regularly to ensure deadlines are met.
• Process, follow up, and resolve bank to bank check disputes to recover losses from check fraud.
• Assist banking centers and customers with debit card requests and dispute inquiries.
• Review, track, and contact customers to verify transactions provided in Jack Henry Fraud Alert E-mails.
• Reissue compromised cards and notify customers.
• Print instant issue debit cards daily.
• Reissue expiring debit cards monthly.
• Conduct a weekly audit of debit card inventory.
• Review debit card exception report daily and notify corresponding banking center of corrections needed.
• Prepare end of month bank loss report for debit card disputes.
• Prepare quarterly MasterCard report and submit to Jack Henry by deadline.

Requirements

• 2-3 years banking experience preferred and/or related background.
• PC skills and proficiency with Microsoft Office.
• Knowledge of bank operations and data processing systems desired.
• Ability to represent the bank in a courteous and professional manner.