Debit Card Fraud Analyst

$33,280 - $33,280/Yr

Meador Staffing Services - Galveston, TX

Full-time - Entry Level

Galveston, TX

Administrative and Support Services

About the position

The Debit Card Fraud Analyst is responsible for assessing and reviewing debit card dispute transactions, ensuring compliance with Regulation E, and providing provisional credit. This role serves as the primary contact for compromised debit card notifications, handling inquiries from both internal teams and customers.

Responsibilities

• Research customer dispute claims by reviewing card transactions, account records, and information provided by merchants.
• Process credits and reversals based on the outcome of the dispute claims.
• Process and document all dispute claims in accordance with Regulation E via tracking software.
• Report all disputes to Jack Henry CPS and correspond regularly to ensure deadlines are met.
• Process, follow up, and resolve bank to bank check disputes to recover losses from check fraud.
• Assist banking centers and customers with debit card requests and dispute inquiries.
• Review, track, and contact customers to verify transactions provided in Jack Henry Fraud Alert E-mails.
• Reissue compromised cards and notify customers.
• Print instant issue debit cards daily.
• Reissue expiring debit cards monthly.
• Conduct a weekly audit of debit card inventory.
• Review debit card exception report daily and notify corresponding banking center of corrections needed.
• Prepare end of month bank loss report for debit card disputes.
• Prepare quarterly MasterCard report and submit to Jack Henry by deadline.

Requirements

• 2-3 years banking experience preferred and/or related background.
• PC skills and proficiency with Microsoft Office.
• Knowledge of bank operations and data processing systems desired.
• Ability to represent the bank in a courteous and professional manner.