Debit Fraud Analyst I

Simmons Bank - Fort Worth, TX

Full-time - Entry Level

Fort Worth, TX

Credit Intermediation and Related Activities

About the position

The Debit Fraud Analyst I at Simmons Bank is responsible for identifying, investigating, and resolving fraud related to debit cards and digital transactions. This entry-level position serves as a primary resource for both internal associates and bank customers regarding debit card and Zelle fraud, coordinating investigations with law enforcement and ensuring compliance with applicable regulations.

Responsibilities

• Review, analyze and investigate debit card fraud and Zelle-related fraud reported.
• Serve as primary resource regarding debit card and Zelle fraud for both internal associates and bank customers.
• Coordinate investigations with local, state, and federal law enforcement agencies.
• Review reports related to fraud prevention programs and services.
• Escalate high risk fraud trends to mitigate fraud losses.
• Provide support to other areas of Deposit Operations as requested by the supervisor.
• Maintain detailed records on all work responsibilities as required.
• Ensure all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures.
• Perform other duties and responsibilities as assigned.

Requirements

• High school diploma or GED required.
• Two years of fraud experience or related experience required.
• Banking operations and/or customer service experience preferred.
• Proficiency in Microsoft Office programs, including Excel, Teams, and Outlook.
• Ability to perform tasks quickly and accurately.
• Ability to operate in a team environment to accomplish shared goals.
• Ability to solve practical problems and interpret a variety of instructions provided in written and/or oral form.
• Ability to read and interpret documents such as procedures manuals and government regulations.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations.

Nice-to-haves

• Knowledge of related state and federal banking compliance regulations.
• Experience in customer service and banking products.