Debt Sales Process Manager

$86,840 - $139,360/Yr

TD Bank - Jacksonville, FL

Full-time - Senior

Jacksonville, FL

10,001+ employees

Credit Intermediation and Related Activities

About the position

The Debt Sales Process Manager at TD Bank is responsible for overseeing the sale of non-performing assets, ensuring compliance with regulatory requirements while maximizing returns for the bank. This role involves process improvement initiatives, collaboration with various teams, and managing documentation and technology changes. The manager will lead a team, support project activities, and ensure alignment with customer expectations to deliver exceptional service.

Responsibilities

• Facilitates the documentation of all processes and controls.
• Serves as the subject matter expert on all of the unit's functions and processes.
• Defines, designs, and supports process improvement initiatives across multifunctional areas.
• Leverages and partners with IT, Ops Innovation and Excellence, Risk Management, and other teams to drive improvements.
• Challenges existing processes and makes change recommendations as necessary.
• Identifies points of process risks or potential failure and makes recommendations to control risk.
• Ensures alignment with customer expectations to deliver a WOW! experience.
• Partners with unit managers to provide support as needed.
• Manages the technology change control process as needed.
• Works on, and occasionally leads, special projects as needed.
• Responsible for 3-6 processes of medium to high complexity.
• Understands and contributes to the achievement of business strategy, goals, and objectives.
• Identifies and recommends process improvements and/or automation opportunities.
• Gathers, prioritizes, and explains user requirements to support project activities.
• Serves as a consultant, providing advice and recommendations on business processes.
• Prioritizes and manages own workload, and possibly the workload of others.
• Represents the business and provides coordination on high risk/impact projects.
• Uses project management software/tools to prepare documentation and track information.
• Ensures accuracy in preparing and completing all required supporting documentation.
• Identifies, takes ownership, and assists with resolution of issues as they arise.
• Participates as a member of the team in executing assigned deliverables.
• Keeps business leaders and team members informed about project status.
• Supports the project team and the business by continuously developing knowledge in own area.
• Leads and manages a team of direct reports, ensuring continuous development.

Requirements

• Bachelor's degree
• 7+ years of bank operations experience
• Strong PC skills including Microsoft Suite
• Aptitude and training in Lean, Six Sigma, and AOM
• Skilled in research, analysis, problem solving, metrics, and reporting
• Ability to identify process gaps and weaknesses
• Strong interpersonal and influence skills
• Ability to prepare and present findings and recommendations
• Skilled in time management and driving tasks to completion
• Strong verbal and written communication skills
• Demonstrates leadership skills
• Ability to consult on large and complex projects.

Nice-to-haves

• Six Sigma Certification

Benefits

• Health insurance
• Paid time off