Dedicated Truckload Operations Manager

Venture Transport - Camarillo, CA

Full-time - Mid Level

Camarillo, CA

Truck Transportation

About the position

The Truckload Operations Manager at Venture Transport is responsible for leading the Operations department to meet performance goals while ensuring high-quality service delivery. This role involves developing drivers, managing assignments, and maintaining relationships with both drivers and customers to optimize operations and enhance customer satisfaction.

Responsibilities

• Develop high performing drivers through daily interactions, coaching, and positive reinforcement.
• Collaborate with Planner(s) and assign drivers to lanes that best serve both the company and the driver.
• Meet drive home time expectations by actively managing expectations and keeping commitments.
• Maximize P/L of all assigned tractors and trailers.
• Ensure all drivers are treated with respect and equitably distribute work.
• Build and nurture long-lasting relationships with drivers.
• Proactively manage safety performance to achieve insurance and claims cost as a percentage of revenue targets.
• Ensure payroll accuracy for assigned drivers.
• Understand and actively work with customer-issued scorecards to improve customer service and meet customer expectations.
• Participate on all service-oriented conference calls for assigned accounts/customers.
• Expedite the billing process by managing and clearing assigned user discrepancy queue.
• Solicit business from a specific or assigned number of customers by using daily available capacity.
• Serve as an extension of Sales to expand business revenue by exploring all dedicated and logistics opportunities with Customers.
• Perform driver reviews according to scheduled specified by Driver Retention.
• Work with designated department personnel to successfully dispatch loads; understand Hours of Service (HOS) requirements to identify pickup and delivery opportunities which assist in meeting customer needs and transporting freight in a timely manner.
• Monitor and report daily pick-ups and deliveries; anticipate, provide and facilitate problem resolution on all shipment issues in order to meet or exceed satisfaction of carriers, shippers, and customer teams.
• Conduct follow up and update designated personnel and leadership on problem loads and actions that have been taken.
• Keep track of equipment maintenance.
• Maintain a positive work atmosphere by acting and communicating in a manner which facilitates the success of business operations in order to meet company demands and expectations and perform other duties as assigned by leadership.
• Proactively work to assist others in achieving the organization's objectives.
• Maintain regular and reliable attendance along with on-call duties.

Requirements

• High School Diploma
• 3 years of experience in Transportation, Operation or Logistics industries
• Proficiency in Microsoft Office products
• Knowledgeable of the Transportation, Operations, and/or Logistics industries

Nice-to-haves

• Bachelor's degree, preferably in Logistics, Supply Chain, Transportation, Business, or any combination and experience, which would provide equivalent background
• Knowledgeable of TMW Office Suite product and ELD systems
• Ability to work and communicate effectively with others promoting a team environment that supports your coworkers.
• Ability to resolve conflict and problems diplomatically and handle criticism positively without emotion.

Benefits

• Paid holidays
• Health insurance
• Dental insurance
• Paid time off
• Vision insurance
• 401(k) matching
• Opportunities for advancement
• Life insurance