Default FHA Claims QA Analyst II

$50,960 - $54,080/Yr

Carrington - Springfield, IL

Full-time - Entry Level

Springfield, IL

Professional, Scientific, and Technical Services

About the position

The Default FHA Claims QA Analyst II will work under moderate supervision, responsible for reviewing FHA mortgage insurance claims for accuracy and submitting the claim form for filing. This role is crucial in ensuring that all claims are processed in accordance with the company's policies and procedures, as well as adhering to all US state and federal laws and regulations applicable to the company's operations. The position offers the flexibility of remote work, allowing employees to contribute effectively from their homes. The target pay for this position ranges from $24.50 to $26.00 per hour, reflecting the importance of the role within the organization. In this position, the analyst will be tasked with reviewing FHA claims for accuracy within the investor and insurer timeframes. This involves completing quality checks using a scorecard or checklist to identify any errors in the claims submitted. The analyst will also communicate correction requests to the claim filing team, ensuring that all corrections are completed accurately and in a timely manner. Documentation is a key aspect of this role, as the analyst must ensure that the system is updated with appropriate tasking and comments, and that all required documentation is included in the Claim File or uploaded to the agency website according to FHA guidelines. The analyst will finalize and submit claims to the agency for payment, while also being responsible for escalating any trends or issues identified during the quality review process. A moderate knowledge of default claims processes for insurers and investors is essential, as well as an understanding of the default servicing process, which includes Foreclosure, Bankruptcy, Loss Mitigation, and Claims processes. Strong interpersonal skills, excellent written and oral communication abilities, and effective organizational and time management skills are critical for success in this role. The ability to manage work to meet strict deadlines and handle multiple tasks under pressure is also necessary.

Responsibilities

• Review FHA claims for accuracy within the investor/insurer timeframes.
• Complete quality checks using a scorecard and/or checklist to identify errors in the claim.
• Communicate correction requests to claim filing team and ensure corrections are completed accurately and timely.
• Document system with appropriate tasking and comments.
• Ensure accurate dates and information are recorded on the FHA claim form.
• Validate that all expenses within the system have been reconciled and claimed in accordance with agency requirements.
• Ensure company procedures around the curtailment of advances are followed and enforced.
• Ensure required documentation is included in the Claim File and/or uploaded to agency website according to FHA guidelines.
• Finalize and submit claim to agency for payment.
• Escalate trends or issues identified from the quality review.

Requirements

• High School diploma required; some college preferred.
• Two (2) or more years' mortgage servicing default experience, or QA/QC experience in another line of business.

Nice-to-haves

• Moderate knowledge of default claims processes for insurers and investors.
• Understanding of the default servicing process, to include Foreclosure, Bankruptcy, Loss Mitigation and Claims process.
• Moderate understanding of Agency and investor guidelines.
• Strong interpersonal skills with a focus on teamwork and quality.
• Excellent written and oral communication, organizational and time management skills.
• Ability to communicate effectively with all levels of staff and management both internally and externally.
• Ability to manage work in order to meet strict deadlines.
• Ability to handle multiple tasks under pressure and changing priorities.

Benefits

• Comprehensive healthcare plans for you and your family.
• Discretionary 401(k) match of 50% of the first 4% of pay contributed.
• Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
• Customized training programs to help you advance your career.
• Employee referral bonuses.
• Educational Reimbursement.