Default FHA Claims QA Analyst II

$50,960 - $54,080/Yr

Carrington

Full-time - Entry Level

Professional, Scientific, and Technical Services

About the position

The Default FHA Claims QA Analyst II at Carrington is a remote position that plays a crucial role in ensuring the accuracy and compliance of FHA mortgage insurance claims. This position operates under moderate supervision and is responsible for reviewing claims to ensure they meet the necessary standards before submission. The analyst will perform all duties in accordance with the company's policies and procedures, as well as adhere to all relevant US state and federal laws and regulations. The target pay for this role ranges from $24.50 to $26.00 per hour, reflecting the importance of the responsibilities involved. In this role, the analyst will review FHA claims for accuracy within the specified timeframes set by investors and insurers. They will utilize quality checks, such as scorecards and checklists, to identify any errors in the claims submitted. Effective communication is essential, as the analyst will need to relay correction requests to the claim filing team, ensuring that all corrections are completed accurately and in a timely manner. Additionally, the analyst will document their findings in the system, ensuring that all necessary information is recorded on the FHA claim form. The position requires a moderate understanding of default claims processes, including foreclosure, bankruptcy, loss mitigation, and the claims process itself. The analyst must also be familiar with agency and investor guidelines to ensure compliance. Strong interpersonal skills are necessary, as the role involves teamwork and a focus on quality. The ability to manage multiple tasks under pressure and meet strict deadlines is crucial for success in this position. Overall, the Default FHA Claims QA Analyst II is integral to maintaining the integrity of the claims process and supporting the company's mission of delivering exceptional customer care.

Responsibilities

• Review FHA claims for accuracy within the investor/insurer timeframes.
• Complete quality checks using a scorecard and/or checklist to identify errors in the claim.
• Communicate correction requests to claim filing team and ensure corrections are completed accurately and timely.
• Document system with appropriate tasking and comments.
• Ensure accurate dates and information are recorded on the FHA claim form.
• Validate that all expenses within the system have been reconciled and claimed in accordance with agency requirements.
• Ensure company procedures around the curtailment of advances are followed and enforced.
• Ensure required documentation is included in the Claim File and/or uploaded to agency website according to FHA guidelines.
• Finalize and submit claim to agency for payment.
• Escalate trends or issues identified from the quality review.

Requirements

• High School diploma required; some college preferred.
• Two (2) or more years' mortgage servicing default experience, or QA/QC experience in another line of business.

Nice-to-haves

• Moderate knowledge of default claims processes for insurers and investors.
• Understanding of the default servicing process, to include Foreclosure, Bankruptcy, Loss Mitigation and Claims process.
• Moderate understanding of Agency and investor guidelines.
• Strong interpersonal skills with a focus on teamwork and quality.
• Excellent written and oral communication, organizational and time management skills.
• Ability to communicate effectively with all levels of staff and management both internally and externally.
• Ability to manage work in order to meet strict deadlines.
• Ability to handle multiple tasks under pressure and changing priorities.

Benefits

• Comprehensive healthcare plans for you and your family.
• Discretionary 401(k) match of 50% of the first 4% of pay contributed.
• Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
• Customized training programs to help you advance your career.
• Employee referral bonuses.
• Educational Reimbursement.