Carlson Wagonlit Travel - Winchester, VA
posted 21 days ago
As a Defense & Government Travel Consultant II at CWT, you will play a crucial role in providing exceptional customer service to defense and government travelers. Your primary responsibility will be to create and manage travel arrangements for clients, ensuring that all bookings meet their specific standards and preferences. This includes arranging domestic and international travel, which encompasses air, hotel, rail, and ground transportation. You will act as a trusted advisor, offering informed recommendations to enhance the travel experience for clients. Your role will also involve handling a variety of bookings, from simple to complex itineraries, which may include non-standard and multi-destination travel, ticket exchanges, and intricate fare structures. In addition to making travel arrangements, you will be responsible for addressing any issues that arise before or during travel assignments. This could involve making changes to bookings or resolving unexpected challenges, ensuring that travelers have a seamless experience. You will benefit from comprehensive training provided by experienced colleagues and will have access to a social intranet to stay updated on industry trends and best practices. CWT prides itself on a culture of caring, where the well-being of both travelers and employees is prioritized. As part of a collaborative and close-knit global community, you will be supported by leaders who are committed to your success. The company has a rich history of serving U.S. military and government clients and is dedicated to fostering a high-performance environment that encourages growth and development. With over 150 years in the travel industry, CWT is excited about the future and the opportunities that lie ahead in the corporate travel sector, especially as it rebounds post-pandemic.