DEI Consultant - Marketplace

First Horizon - Charlotte, NC

Full-time - Mid Level

Charlotte, NC

5,001-10,000 employees

Credit Intermediation and Related Activities

About the position

The DEI Consultant will lead the Marketplace Pillar of First Horizon Bank's enterprise-wide strategic plan, focusing on enhancing the connection between the bank's Associate Resource Groups (ARGs) and the clients they serve. This role involves developing strategies to expand the focus of ARGs to include both associate and client experiences, while also educating and equipping client-facing associates for leadership roles within these groups. The consultant will utilize market research to improve accessibility and connectivity among Business Resource Groups (BRGs) and internal partners, and will engage with various stakeholders through both face-to-face and digital means.

Responsibilities

• Keep community members updated on DEI-related efforts through email, web, and social media.
• Monitor and enhance the bank's reputation in the community.
• Amplify First Horizon brand through various media channels.
• Keep internal associates and leaders informed about community efforts.
• Share DEI best practices from partners such as Gartner, Seramount, and McKinsey.
• Present results of benchmarking surveys to identify opportunities for improvement.
• Increase awareness and understanding of DEI as a critical business imperative.
• Build a reputation as a DEI thought leader.
• Work collaboratively with leaders to embed DEI into strategic plans and objectives.
• Build relationships across the enterprise to maximize effectiveness and trust.
• Participate on task forces and special project teams.
• Collaborate with partners to provide innovative solutions to business unit needs.
• Perform all other duties as assigned.

Requirements

• 3-5 years of leading BRG or ERG programs that support client acquisition and engagement.
• Prior leadership in sales or marketing roles that successfully expanded outreach to diverse populations.
• Proficiency in digital technology such as email marketing, social media, wireframing, web design, etc.
• Demonstrated commitment to DEI and high degree of cultural awareness, sensitivity, and flexibility.
• Coursework, training or certificates in DEI-related subject matter.
• Self-starter with the ability to work independently.
• Ability to handle complex issues and navigate conflict resolution at all levels of the organization.
• Strong project management skills to handle complex projects simultaneously from start to finish.
• Advanced knowledge of state and federal laws, rules, regulations, policies and procedures related to DEI.

Nice-to-haves

• Experience in digital engagement strategies.
• Familiarity with social selling and social listening techniques.

Benefits

• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match