Kroger - Rocky Mount, VA
posted 16 days ago
About the position
Primary leadership responsibility is to create an uplifting and friendly customer experience through exceptional service by highly satisfying each customer's needs and exceeding their expectations. Responsibilities will also include interviewing, training, evaluating performance, rewarding and coaching associates. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. From one tiny Cincinnati grocery store more than a century ago, we've grown into what today is the nation's largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. As America's grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all. Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited. Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Kroger family!
Responsibilities
- Create an uplifting and friendly customer experience through exceptional service.
- Interview, train, evaluate performance, reward, and coach associates.
- Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.
- Establish an uplifting work environment that allows associates to feel valued, appreciated, and engaged.
- Empower associates to create a simple, fresh, and inspired shopping experience for every customer.
- Prioritize and plan work activities using time efficiently.
- Identify and resolve problems in a timely manner by gathering and analyzing information skillfully and developing alternate solutions.
- Communicate company, department, and job-specific information to associates.
- Ensure new associates are properly oriented to the department and understand the benefits of working.
- Support the Customer 1st team.
- Delegate work assignments that match the responsibility of the associate while giving them clear direction and monitoring progress.
- Execute on all action plans and daily priorities including performance goals and best practices.
- Adhere to all food safety regulations and guidelines.
- Reinforce safety programs by complying with safety procedures, identifying unsafe conditions, and notifying store management.
- Stay current with present, future, seasonal, and special ads.
- Promote corporate brands to customers and ensure associates are educated.
- Manage the scheduling of Deli associates to provide adequate department coverage to meet customer demand.
- Provide appropriate, actionable feedback to help teams and individuals grow.
- Help associates identify how their work aligns with key store initiatives.
- Clearly and consistently communicate store and department priorities and goals, and recognize progress toward those goals.
- Maintain/explain knowledge of products to allow associates and customers to have all resources necessary.
- Create/execute sales promotions in partnership with store management.
- Monitor/control supply expenses for the department.
- Assist store management in preparing the store/department budget and conducting profit and loss reviews.
- Take appropriate action on all financial reports.
- Develop/implement a department business plan to achieve desired results.
- Supervise/coach Deli associates in the performance of their duties, complete performance reviews, provide feedback and reward associates.
- Manage conflict in a reasonable, nonconfrontational and cooperative manner.
- Act with honesty and integrity regarding customer and business information.
- Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
Requirements
- Effective communication/customer service skills
- Knowledge of basic math
- Ability to handle stressful situations
- Ability to lead other associates
- Flexibility in work schedule
- Successful completion of basic and supervisory skills
- Commitment to the company's customer and associate promise
- Ability to work cooperatively in a high-paced and sometimes stressful environment
- Ability to follow directions and seek assistance when necessary to resolve customer and business issues
- Must be able to perform the essential functions of this position with or without reasonable accommodations.
