DELI/DEPT LEADER

Kroger - Casper, WY

Full-time - Entry Level

Casper, WY

101-250 employees

Food and Beverage Retailers

About the position

The Deli/Dept Leader is responsible for creating a positive and engaging customer experience through exceptional service. This role involves leading a team, ensuring customer satisfaction, and upholding the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. The leader will also be involved in training, evaluating performance, and coaching associates to meet departmental goals.

Responsibilities

• Establishing an uplifting work environment that allows associates to feel valued, appreciated, and engaged
• Empowering associates to create a simple, fresh and inspired shopping experience for every customer
• Prioritizing and planning work activities by using time efficiently
• Identify and resolve problems in a timely manner by gathering and analyzing information skillfully and developing alternate solutions
• Communicate the company, department, and job-specific information to associates including information from board meetings and huddles
• Ensure new associates are properly oriented to the department and understand the benefits of working
• Being committed to the company's customer and associate promise
• Supporting the Customer 1st team
• Delegating work assignments that match the responsibility of the associate while giving them clear direction and monitoring progress
• Consistently being on time for work and meetings and ensuring responsibilities are covered when absent
• Executing on all action plans and daily priorities including performance goals and best practices
• Adhere to all food safety regulations and guidelines
• Reinforcing safety programs by complying with safety procedures, identifying unsafe conditions and notifying store management
• Staying current with present, future, seasonal, and special ads
• Promoting corporate brands to customers and ensuring associates are educated
• Managing the scheduling of Deli associates to provide adequate department coverage to meet customer demand
• Providing appropriate, actionable feedback to help teams and individuals grow
• Helping associates identify how their work aligns with key store initiatives
• Clearly and consistently communicating store and department priorities and goals, and recognizing progress toward those goals
• Maintaining/explaining to others knowledge of products to allow associates and customers to have all resources necessary
• Creating/executing sales promotions in partnership with store management
• Monitoring/controlling supply expenses for the department to allow associates and customers to have all resources necessary
• Assisting store management in preparing the store/department budget and conducting profit and loss reviews
• Taking appropriate action on all financial reports
• Developing/implementing a department business plan to achieve desired results
• Supervising/coaching Deli associates in the performance of their duties, completing performance reviews, providing feedback and rewarding associates
• Ability to work cooperatively in high paced and sometimes stressful environment
• Ability to manage conflict in a reasonable, non-confrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues
• Providing support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
• Must be able to perform the essential functions of this position with or without reasonable accommodations

Requirements

• Effective communication/customer service skills
• Knowledge of basic math
• Ability to handle stressful situations
• Ability to lead other associates
• Flexibility in work schedule
• Successful completion of basic and supervisory skills