DELI/DEPT LEADER

Kroger - Ann Arbor, MI

Part-time - Entry Level

Ann Arbor, MI

1,001-5,000 employees

Food and Beverage Retailers

About the position

The position involves leading a team to create a positive and friendly customer experience through exceptional service. The role focuses on satisfying customer needs and exceeding expectations while also managing and developing associates through training, performance evaluation, and coaching. The leader is expected to embody the company's core values and foster an uplifting work environment.

Responsibilities

• Create an uplifting and friendly customer experience through exceptional service.
• Interview, train, evaluate performance, reward, and coach associates.
• Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.
• Establish an uplifting work environment that allows associates to feel valued and engaged.
• Empower associates to create a simple, fresh, and inspired shopping experience for every customer.
• Prioritize and plan work activities using time efficiently.
• Identify and resolve problems in a timely manner by gathering and analyzing information skillfully.
• Communicate company, department, and job-specific information to associates.
• Ensure new associates are properly oriented to the department.
• Support the Customer 1st team and delegate work assignments effectively.
• Execute on all action plans and daily priorities, including performance goals and best practices.
• Adhere to all food safety regulations and guidelines.
• Reinforce safety programs by complying with safety procedures and identifying unsafe conditions.
• Stay current with present, future, seasonal, and special ads.
• Promote corporate brands to customers and ensure associates are educated.
• Manage the scheduling of Deli associates to provide adequate department coverage.
• Provide appropriate, actionable feedback to help teams and individuals grow.
• Clearly communicate store and department priorities and goals, recognizing progress toward those goals.
• Maintain knowledge of products to assist associates and customers effectively.
• Create and execute sales promotions in partnership with store management.
• Monitor and control supply expenses for the department.
• Assist store management in preparing the store/department budget and conducting profit and loss reviews.
• Supervise and coach Deli associates in their duties, complete performance reviews, and provide feedback.

Requirements

• Effective communication and customer service skills.
• Knowledge of basic math.
• Ability to handle stressful situations.
• Ability to lead other associates.
• Flexibility in work schedule.
• Successful completion of basic and supervisory skills.

Nice-to-haves

• Experience in a grocery or retail environment.
• Knowledge of food safety regulations.
• Previous supervisory experience.

Benefits

• Opportunities for career growth and development.
• Flexible work schedules.
• Employee discounts on products.