About the position
At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and, most importantly, our Associates. In fact, we see a day when each will say, “I can't live without them.” Our SpartanNash family of Associates is 17,000 strong, ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists. Each of them plays an integral role in SpartanNash's People First culture, Operational Excellence and Insights that Drive Solutions. Ready to contribute to the success of our food solutions company? This role is responsible to lead the day-to-day activities of the department operations in a retail store, ensuring the associates are trained, the department is fully staffed, operating at company standards and meeting all company goals and key performance indicators. The Deli Manager will be responsible for ordering and maintaining inventory in the department, utilizing inventory control procedures to ensure product freshness and quality. The manager will review and validate received orders for amount, quality, count or weight, condition, and ensure all product is stored in appropriate areas. The Deli Manager will manage a team that completes all stocking, production, and additional tasks to ensure product quality, production planning, accuracy, and date sensitive rotation, as well as ensure all spoiled/damaged products are handled per established guidelines. They will maintain familiarity with all products carried in the department as well as throughout the store, knowing the advertised items, special prices, coupon deals or other features that apply to the store's sales and rewards programs. The manager will assure that the weekly and period Flight Plan are communicated and executed to company expectations and timeline, following company policies and timelines using the required tools and software to manage scheduling, according to forecasted guidelines. They will implement and maintain work schedules, labor control, overtime control, and payroll expense for the department. Additionally, the Deli Manager will be responsible for department management including staffing, training, performance management, and career development of associates. They will develop and monitor department goals and forecasts, attend and participate in daily huddles, manager meetings, as well as district and company level meetings via phone, online, or in person, as required. Maintaining a clean, attractive, and well stocked department is crucial, using structure of the day guidelines, as well as executing “Prime Time” standards. The Deli Manager will assure that all food safety guidelines and requirements are always followed and maintained throughout the entire store, taking immediate corrective action if not followed. They will also develop and implement a plan that results in meeting company goals and key performance indicators, with additional responsibilities assigned as needed.
Responsibilities
- Lead the day-to-day activities of the deli department operations in a retail store.
- Ensure associates are trained and the department is fully staffed.
- Order and maintain inventory in the department, ensuring product freshness and quality.
- Review and validate received orders for amount, quality, count or weight, and condition.
- Manage a team that completes all stocking, production, and additional tasks to ensure product quality.
- Maintain familiarity with all products carried in the department and throughout the store.
- Communicate and execute the weekly and period Flight Plan to company expectations.
- Implement and maintain work schedules, labor control, and payroll expense for the department.
- Model core values and competencies and implement Our Winning Recipe.
- Develop and monitor department goals and forecasts as required.
- Attend and participate in daily huddles and manager meetings.
- Maintain a clean, attractive, and well stocked department according to guidelines.
- Ensure all food safety and safety guidelines are followed and maintained.
- Develop and implement a plan to meet company goals and key performance indicators.
Requirements
- High School Graduate or Equivalent (GED) required.
- Two years of retail experience preferred.
- One-year supervisory experience preferred.
- Strong written and verbal communication skills.
- Good organization, prioritization, decision-making, problem solving and conflict management skills.
- Strong leadership abilities with capability to work in a hands-on environment.
- Good strategic planning and business acumen skills.
- Good knowledge of retail store operations and retail management systems.
- Proficient in Word, Excel and PowerPoint.
- Ability to communicate in Spanish is highly desirable.
Nice-to-haves
- Experience in food safety and handling procedures.
- Knowledge of inventory control systems.
Benefits
- Competitive Total Rewards benefits package.
- Equal Opportunity Employer that celebrates diversity.
