Delicatessen Department Manager

Hy-Vee - Norfolk, NE

Full-time - Mid Level

Norfolk, NE

Food and Beverage Retailers

About the position

The Delicatessen Department Manager at Hy-Vee is responsible for overseeing the operations of the delicatessen department, ensuring high standards of customer service, employee relations, cleanliness, and overall profitability. This role involves coordinating the delivery of quality products, maintaining a positive company image, and fostering a friendly atmosphere for both customers and team members.

Responsibilities

• Maintains a positive attitude and creates an atmosphere of friendliness and fun through flexibility and teamwork.
• Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example.
• Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
• Makes an effort to learn customers' names and to address them by name whenever possible.
• Assists customers by escorting them to the products they're looking for, securing products that are out of reach, loading or unloading heavy items, and making note of customer suggestions or requests.
• Answers the telephone promptly and provides friendly, helpful service to customers who call including taking product orders.
• Recruits, hires, trains, supervises, disciplines, and evaluates all department employees.
• Determines department goals with store director and establishes a daily work plan for the department.
• Inspects signage and displays for quality and quantity of merchandise and orders product for replenishment.
• Communicates with employees regarding sales and ideas.
• Handles and satisfies customer issues and ensures correct pricing.
• Extends invoices, posts invoices, and oversees department bookkeeping procedures.
• Analyzes weekly and monthly sales and trends and prepares ad projections.
• Conducts inventory of the department and plans displays, promotions, and determines pre-orders.
• Ensures proper temperatures and storage procedures are maintained to guarantee freshness and control shrink of product.
• Understands and troubleshoots equipment and ensures maintenance is performed.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.

Requirements

• High school equivalent experience and over one year of related work experience.
• Ability to solve practical problems with a variety of variables and limited standardization.
• Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
• Ability to compose original correspondence and interpret written work instructions.