Delinquency Specialist (Hard Cost)

About the position

The Delinquency Specialist (Hard Cost) position is a higher-level role responsible for processing delinquencies for homeowners associations within a fast-paced centralized accounting services environment. This position provides essential financial services to community associations across North America, focusing on reporting, tracking metrics, and implementing structured approaches to manage delinquency statuses effectively.

Responsibilities

• Provide reporting, tracking metrics, and process improvements
• Set up and maintain delinquency statuses
• Implement delinquencies on a structured systematic approach per Association policy
• Understand and explain account activity
• Generate delinquency notices, export, and upload file to Print House
• Review and approve Print House proofs
• Prepare Lien and Release of Lien Notifications
• Prepare attorney/collection agency packages
• Enter reimbursable charges
• Point of contact for collection attorney or agency
• Interact with branch staff on status of accounts
• Complete delinquency activities per policies, such as lien filings and title searches
• Manage late fees and late interest setup by branch in C3 per association

Requirements

• High aptitude for logic and reasoning (non-mechanical)
• Detail oriented, team player
• Ability to meet strict deadlines
• Ability to effectively communicate with internal and external departments
• High level of customer service satisfaction
• Ability to manage multiple entities with varying policies and complexities
• Ability to interpret and apply industry related law
• Strong PC skills, including proficiency with MS Outlook, Word and Excel