Delivery Engineer - Applications Support

About the position

The Delivery Engineer - Applications Support role at DELMIA Quintiq involves working with and optimizing supply chain planning and optimization technology in a post-sales environment. The position focuses on ensuring smooth infrastructure and product implementation for clients, providing excellent customer support, and collaborating with cross-functional teams to meet business requirements. This role requires a proactive approach to problem-solving and effective communication skills, as well as the ability to work during weekends and off-hours for global team meetings.

Responsibilities

• Implement, maintain, and deploy customer applications while supporting complex technical deployments.
• Ensure smooth service delivery for clients by adapting to their evolving needs.
• Provide excellent customer support, utilizing both planning and technical skills.
• Assist in the day-to-day operations of the delivery team.
• Analyze and resolve customer incidents, including those outside of office hours and on weekends.
• Collaborate with cross-functional teams to develop solutions that meet business requirements.

Requirements

• B.S. in a technical field preferred, but experience can be considered in lieu of degree.
• 3+ years of experience in an applications support role.
• 1+ years of experience with business integration and related protocols like SOAP, REST API, sFTP.
• 2+ years of experience with software implementation/setup/configuration of Enterprise Applications.
• Working knowledge of networking components (firewall, load balancers, and protocols like TCP/IP).
• Knowledge of software development principles and IT-security principles.
• Demonstrated customer-centric approach to problem-solving.
• Proactive communication style.
• Good analytical thinking skills.
• Experience working with a global team across time zones.

Benefits

• Competitive salary based on experience.
• Target bonus based on performance.