Delivery Leader Cloud Managed Services/Senior Manager Cloud Practice

$116,100 - $198,440/Yr

Rackspace Technology - Remote, OR

Full-time - Senior

Remote, OR

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

The Delivery Leader for Enterprise Managed Services at Rackspace is a pivotal leadership role responsible for managing and growing the Cloud Managed Services Business for enterprise customers in the US. This position involves building a profitable managed services business from the ground up, overseeing service delivery operations, and collaborating with sales and presales teams to enhance business growth. The role requires strategic planning, operational excellence, and the ability to lead a large team while ensuring high customer satisfaction and effective service delivery.

Responsibilities

• Build and establish a Cloud Managed Services Business Unit for Rackspace's global enterprise customers, focusing on business growth.
• Oversee service delivery operations, revenue, margin, and utilization targets for Managed Services.
• Develop and execute a strategic plan that includes prioritized offerings, target markets, customer segments, and monetization models.
• Drive the growth of Cloud Managed services in the US by collaborating with Pre Sales and the Go-To-Market team.
• Participate in pre-sales activities and contribute to deal reviews for the Cloud Managed services business.
• Deliver large and complex Managed services engagements globally, ensuring high customer satisfaction.
• Establish a Delivery Excellence function and ensure successful delivery of engagements within defined SLAs and SLOs.
• Collaborate with Hyperscale partners to create strategic initiatives that contribute to business growth.
• Work closely with the Offering and Marketing organization to craft market-defined offers and deploy those offerings.
• Lead a large team of L1, L2, L3, SME, Architects, and Managers across the region as a senior manager and delivery leader.
• Contribute to building a world-class organization through talent management excellence, including attracting, recruiting, developing, and retaining key talent.
• Ensure operational excellence by maintaining healthy team utilization and accurately forecasting revenue and margin.
• Demonstrate cross-organizational agility, effective communication, and leadership skills.
• Provide technical thought leadership and serve as a key technical influencer across Rackspace.
• Maintain an in-depth knowledge of clients' business and industry, anticipating and addressing opportunities and issues as they arise.
• Define and operationalize device excellence metrics and manage operational metric parameters.

Requirements

• 11+ years' experience building and leading Infra and Apps managed services business.
• Experience of working with large IT Services companies.
• Significant experience in managing US as well as Global Customers.
• 11+ years of experience as Service Delivery Leader with ITIL, ITSM experience.
• 2+ years leading teams of 50+ people.
• Strong experience in managing delivery partners and vendors.
• Thorough knowledge of all areas of business operation including strategic and operational planning.
• Strong understanding of technology and standard practices around ITIL, Service Delivery, and Shared services.
• In-depth knowledge of Hyperscale/Cloud offerings and services.

Nice-to-haves

• Preferred any cloud certification.
• Advanced degree preferred.

Benefits

• Variable compensation in the form of bonus, commissions, or other discretionary payments based on performance.