About the position
A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. In this role, you will work for IBM BPO, part of Consulting that accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including IBM Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be supported by mentors and coaches who will encourage you to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and learning opportunities in an environment that embraces your unique skills and experience.
Responsibilities
- Align as a Continuous Improvement (CI) Lead to an account or cluster of accounts.
- Work with the delivery team, the rest of the CI/Automation team and the client to build and drive a Transformation agenda involving a cluster of projects.
- Build Lean Six Sigma DNA by conducting lean/Six Sigma training, mentoring and certifying lean, YB and GB projects.
- Identify and lead impact Black Belt projects on various CTQs like Quality, Productivity etc.
- Support new transitions from Quality to implementing a Business Process Management System (BPMS).
- Implement internal Quality Control Management Framework with the help of Quality Auditors and Quality Focal.
- Conduct daily auditing of transactions as per the agreed approach with the client.
- Conduct Root Cause Analysis (RCA) and identify and implement Corrective and Preventive Actions (CAPAs).
- Ensure Quality scores are within SLA target.
- Implement effective Visual Management on the floor.
- Conduct process operational risk assessments of critical processes by conducting FMEA or other process risk assessments.
- Propose required controls for identified risks.
- Manage any short/medium-term project or initiative(s) linked to business priorities.
Requirements
- Bachelor's Degree.
- 10-12 Years of relevant work experience.
- Certified Lean / Six Sigma Black Belt / Master Black Belt from a recognized organization / Institute.
- Ability to build and lead Transformation Roadmap involving different types of projects.
- Identification of improvement opportunities by conducting E2E Value Stream Mapping (VSM) workshops.
- Sound knowledge of Lean and Six Sigma and application in F&A, R&C and T&T processes.
- Ability to work with cross-functional teams.
- Experience in managing change management independently.
- Knowledge of various RPA solutions and handling RPA/Desktop automation assessments.
- Conducting Lean and Six Sigma training for the operations team.
- Coaching / Mentoring lean, YB and GB projects.
- Strong client-facing and presentation skills.
Nice-to-haves
- Finance and Accounts background and knowledge of P2P /R2R /O2C, Banking, KYC, and AML.
- Working directly with executive-level leaders.
- Strong analytical and problem-solving skills.
- Good Interpersonal Skills.
- Business knowledge/acumen and quick ability to learn new things.
- Strong priority setting, initiative, and follow-through.
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