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Delivery Manager - NetSuite ACS (Products Team)
Oracle - Springfield, IL
posted 2 months ago
About the position
As an Advanced Customer Support (ACS) Delivery Manager at Oracle, you will be part of a collaborative team focused on providing strategic guidance to customers on the effective use of NetSuite. This role requires building long-term relationships with small and medium-sized businesses, understanding their processes and goals, and helping them maximize the value of their NetSuite products. The ideal candidate will have experience in process improvement, accounting, or consulting, along with a strong ability to communicate the benefits of ERP systems to various stakeholders.
Responsibilities
- Analyze business needs to ensure Oracle solutions meet customer objectives by combining industry best practices, product knowledge, and business acumen.
- Exercise judgment in selecting methods and techniques to deliver functional and technical solutions on complex applications and technology installations.
- Provide direction and mentoring to project teams, influencing customer leadership on key decisions.
- Support business development efforts by pursuing new opportunities and extensions.
- Collaborate with the consulting sales team by providing domain expertise.
- Resolve complex customer issues by recommending and implementing solutions.
- Demonstrate expertise in multiple business processes across two or more product families.
Requirements
- Relevant industry experience in process improvement, accounting, or consulting on back office best practices.
- Proven ability to build relationships with customers and partners.
- Experience with an ERP or other business application in an administrator or daily user role.
- Ability to highlight the benefits of software to non-users or other departments.
Nice-to-haves
- NetSuite certifications during tenure.
Benefits
- Medical, dental, and vision insurance
- Short term and long term disability
- Life insurance and AD&D
- Supplemental life insurance
- Health care and dependent care Flexible Spending Accounts
- Pre-tax commuter and parking benefits
- 401(k) Savings and Investment Plan with company match
- Flexible Vacation and accrued vacation
- 11 paid holidays
- Paid sick leave
- Paid parental leave
- Adoption assistance
- Employee Stock Purchase Plan
- Financial planning and group legal
- Voluntary benefits including auto, homeowner and pet insurance
