Delivery Operations Specialist

Lucid Motors - Natick, MA

Full-time

Natick, MA

Transportation Equipment Manufacturing

About the position

The role of the Delivery Operations Specialist is to ensure a smooth and seamless process leading to an exceptional customer experience for every delivery within their studio. This position is crucial in preparing the vehicles for delivery, prepping necessary customer paperwork with a focus on the highest degree of accuracy, and helping execute all steps necessary throughout the delivery day. At Lucid Motors, we prioritize a world-class customer service experience, and our Delivery Operations Specialists play a key role in continuing to build upon the Lucid Motors brand through their organization and support of the sales team throughout the delivery day. Our ideal candidate has an unwavering commitment to the accurate collection and recording of customer information and possesses demonstrable interpersonal and communication skills. You are meticulously detailed, well-organized, and understand the critical nature of setting daily priorities. You are an active listener, attentive and articulate, capable of balancing the technical (mind) with the creative (heart) that helps customers on their journey with Lucid. The Delivery Operations Specialist role combines operations and customer service requiring a high degree of detail orientation and passion for providing an exceptional customer experience. This includes performing quality assurance checks, supporting delivery operations, managing inventory, and coordinating logistics to ensure that every delivery meets our high standards.

Responsibilities

• Perform and verify vehicle intake inspection and ensure inbound cars comply with quality standards per Lucid's defined quality intake assessment.
• Liaise with Service team in case of required repair work.
• Prepare vehicle and delivery area for the customer delivery experience.
• Print, prepare, audit, and upload required paperwork to complete delivery and register vehicle.
• Support Delivery Associate with ceremony.
• Supporting delivery orientations as required.
• Assist with daily operations as needed.
• Monitor and manage the locations physical vehicle inventory by partnering with internal allocations team to inform of needs and gaps.
• Ensure inventory is well-maintained and appealing.
• Coordinate with internal teams for inventory vehicle requests as needed.
• Track status of built-to-order / inbound inventory vehicles and work with logistics and transportation teams in case of delays.
• Update Sales team on status of vehicle readiness.
• Requesting and tracking final mile vehicle requests for customer transport or relocations.

Requirements

• 2+ years of professional experience in operations or support role.
• Passion for a fast-paced, high-growth environment.
• Detail-oriented and focused on providing great experiences by improving efficiencies.
• Self-starter and quick thinker with high attention to detail who thrives in ambiguous and rapidly changing situations.
• Excellent interpersonal and organizational skills with the ability to relentlessly prioritize.
• Willingness to be hands-on with all delivery operations.
• Ability to work evenings and weekends in a retail environment.
• Valid driver's license with no suspensions within the past year.
• Physical requirements include the ability to twist, bend, squat, reach, and stand for extended periods of time with or without reasonable accommodation.

Nice-to-haves

• Proficiency with Salesforce or other CRM.
• Prior experience in the automotive sector.
• A Bachelor's degree is preferred, or equivalent experience in business, marketing or related discipline.