American Express - Phoenix, AZ

posted 3 months ago

Full-time - Senior
Phoenix, AZ
Credit Intermediation and Related Activities

About the position

You Lead the Way. We've Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers' digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. In this role, you will be responsible for leading CMDB integration, data quality, and discovery from various data sources, improving CMDB health and collaborating across multiple organizations. You will plan, conduct, and coordinate the delivery of the IT Asset Management (ITAM) Program in conjunction with internal teams, vendor partners, and external organizations. You will manage the complete lifecycle of products and ensure follow-through on identified improvement areas to enhance ITAM, ensure compliance with evolving regulatory requirements, and demonstrate program maturity. Additionally, you will manage project costs, resources, change requests, risks, and issues to ensure maximum business benefit is maintained and provide regular project status updates to leadership. You will maintain policy, control, and tooling linkages with data risk management, privacy, and other stakeholders, and report on data element Key Risk Indicators (KRIs), effective controls, and metrics for reporting current and emerging risks to senior leadership, internal audit, and regulatory examiners. You will assist with the maintenance of a centralized risk and control taxonomy, perform regular evaluations of Process Risk Self-Assessment (PRSA) effectiveness, and stay abreast of regulatory changes and industry best practices.

Responsibilities

  • Lead CMDB integration, data quality, and discovery from various data sources.
  • Plan, conduct, and coordinate the delivery of the IT Asset Management (ITAM) Program.
  • Manage the complete lifecycle of products and ensure follow-through on identified improvement areas.
  • Ensure compliance with evolving regulatory requirements and demonstrate program maturity.
  • Manage project costs, resources, change requests, risks, and issues.
  • Provide regular project status updates to leadership.
  • Maintain policy, control, and tooling linkages with data risk management, privacy, and other stakeholders.
  • Report on data element Key Risk Indicators (KRIs), effective controls, and metrics for reporting current and emerging risks.
  • Assist with the maintenance of a centralized risk and control taxonomy.
  • Perform regular evaluations of Process Risk Self-Assessment (PRSA) effectiveness.
  • Stay abreast of regulatory changes and industry best practices.
  • Work with customers, key partners, and colleagues to define and enhance user experience around the CMDB.
  • Coordinate with development, Quality Assurance, customers, and release team for Sprints/Program Increment (PI) planning.
  • Enable cross-functional collaboration with relevant teams within the product scope.

Requirements

  • 5+ years of relevant professional work experience in Information Security and Technology Risk Management.
  • Knowledge of OCC Heightened Standards, Basel Committee on Banking Supervision (BCBS) 239, and other regulatory changes and industry best practices.
  • Work experience with the ServiceNow platform is preferred.
  • Excellent verbal and communication skills with the ability to present complex, sensitive issues.
  • Highly diligent and process-focused in managing key deliverables and multiple timelines with competing priorities.
  • Prior experience in data governance, data risk management, data compliance, or enterprise data transformation programs preferred.
  • Understanding of regulatory landscape while able to link threats to risk tolerance and control efficiency measures.
  • Experience with rapid and iterative software development methodologies.
  • Bachelor's Degree in related field.
  • CISM, CISA, CRISC, CISSP or equivalent privacy certifications preferred.

Nice-to-haves

  • Experience with data transformation and communication skills.

Benefits

  • Paid parental leave
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Retirement plan
  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities
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