Trinity Health - Mason City, IA
posted 16 days ago
About the position
The Delivery Service Technician delivers and maintains home medical equipment. This position involves scheduling deliveries with customers, preparing equipment for delivery, and ensuring it is in safe and proper working order. The technician will deliver equipment to clients' residences, set up the equipment according to Mercy Home Care's policies, and provide exceptional service. Communication with clients regarding services and billing information is also a key responsibility. The technician will complete all necessary documentation and enter patient notes into the HME software. Additionally, the role includes instructing clients on the correct use of equipment, maintaining the company vehicle, assisting with inventory management, and ensuring regulatory compliance.
Responsibilities
- Schedules deliveries with customers and makes phone calls prior to delivery.
- Prepares equipment/supplies for delivery to client by ensuring it is complete and in safe and proper working order prior to leaving warehouse and home.
- Delivers equipment/supplies to client's place of residence, sets up equipment according to Mercy Home Care's policy, and provides exceptional service.
- Communicates to client pertinent Mercy Home Care services and billing information.
- Completes all documentation (such as sales orders, equipment checklist) and submits within 24 hours of delivery.
- Enters PHI data into the HME software, creates sales order, and documents patient notes.
- Instructs, observes and documents client/family return demonstrations on the correct and safe use of equipment.
- Maintains company vehicle to be clean and in good working order. Documents vehicle maintenance.
- Assists with inventory management, recording inventory levels, re-stocking, cleaning equipment, assisting with preventative maintenance and repair activities.
- Records lot numbers (when required) into computer system/spreadsheet for regulatory compliance.
- Enters preventative maintenance of serialized equipment into HME software system.
- Reports client non-compliance with prescribed equipment to manager for appropriate follow-up as well as any environmental concerns in the client's home.
Requirements
- High School diploma or GED required.
- Previous home care and/or delivery experience preferred.
- A minimum of one-year recent general work experience required.
- Completes Mandatory Reporting: Child and Dependent Adult Abuse requirement within 6 months of hire and renews this requirement every 5 years.
Nice-to-haves
- Previous home care and/or delivery experience preferred.
Benefits
- Education Assistance offered
- Effective Day 1 Benefit Package (Medical, Dental, Vision, and more) for positions 16 hours per week or greater
- Competitive wages; including weekend and night differentials
- Generous paid time off program
- Retirement Savings program with employer match starting on Day 1
