Delivery Station Customer Service Associate, Delivery Station Liaison

Amazon - Grimes, IA

Full-time - Entry Level

Grimes, IA

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Delivery Station Customer Service Associate at Amazon plays a crucial role in enhancing the customer experience by providing real-time support at delivery stations. This position involves direct communication with customers to ensure timely package delivery and to resolve any issues that may arise, all while upholding Amazon's commitment to customer satisfaction.

Responsibilities

• Communicating with customers directly in-person, via phone, and email
• Empathizing with and prioritizing customer needs
• Upholding company values and respecting every customer
• Resolving issues and setting appropriate expectations with customers
• Clearly understanding and responding appropriately to customer issues
• Composing grammatically correct, concise, and accurate written responses to customer issues
• Approaching problems logically and with good judgment
• Making quick and effective decisions on behalf of the customer
• Working a flexible Full-Time (40+ hours per week) schedule
• Carrying, lifting, pushing, and pulling up to 49 pounds
• Frequently pushing, pulling, squatting, bending, and reaching
• Standing and walking during shifts lasting up to 12 hours
• Working in a variable noise environment and temperature conditions

Requirements

• High School or equivalent diploma
• Previous experience in Customer Service
• Ability to effectively prioritize work time to ensure efficiency
• Experience with Windows Operating Systems and Microsoft Outlook
• Familiarity with multiple web browsers, database searching, and instant messenger tools

Nice-to-haves

• Bachelor Degree or equivalent work-related experience
• Proficiency in verbal and written communication skills
• Experience in understanding performance metrics and developing them to measure progress against key performance indicators
• Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand

Benefits

• Health insurance
• 401k
• Paid holidays
• Flexible scheduling
• Employee discount programs