Delivery Station Customer Service Associate

Amazon - Concord, NC

Full-time

Concord, NC

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

As a Delivery Station Customer Service Associate at Amazon, you will play a crucial role in enhancing the customer experience by providing real-time support at the delivery station. Your primary responsibility will be to ensure that customers receive their packages on time and to connect them with experts for accurate information regarding their orders. This position involves direct communication with customers and requires a commitment to upholding Amazon's customer-centric values.

Responsibilities

• Communicating with customers directly in-person, via phone, and email
• Empathizing with and prioritizing customer needs
• Upholding company values and respecting every customer
• Resolving issues and setting appropriate expectations with customers
• Clearly understanding and responding appropriately to customer issues
• Composing grammatically correct, concise, and accurate written responses to customer issues
• Approaching problems logically and with good judgment
• Making quick and effective decisions on behalf of the customer
• Working a flexible Full-Time (40+ hours per week) schedule

Requirements

• High School or equivalent diploma
• Previous experience in Customer Service
• Ability to effectively prioritize work time to ensure efficiency
• Experience with Windows Operating Systems and Microsoft Outlook
• Familiarity with multiple web browsers, database searching, and instant messenger tools

Nice-to-haves

• Bachelor Degree or equivalent work-related experience
• Proficiency in verbal and written communication skills
• Experience in understanding performance metrics and developing them to measure progress against key performance indicators
• Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand