Delivery Technician - Medical Equipment Technician - Sign-on Bonus $500.00

Adapthealth - Winchester, VA

Full-time

Winchester, VA

Merchant Wholesalers, Durable Goods

About the position

At AdaptHealth, we are dedicated to providing full-service home medical equipment products and services that empower patients to live their best lives outside of the hospital and in the comfort of their homes. We are currently seeking passionate individuals to join our team as Medical Equipment Technicians. In this role, you will be responsible for ensuring the safe delivery, setup, and education of home medical equipment for our customers. This includes working in various settings such as patients' homes, long-term care facilities, and clinics, as deemed necessary to provide optimal service to our patients. As a Medical Equipment Technician, you will develop and maintain a comprehensive understanding of the current home medical equipment (HME) products and services offered by AdaptHealth, as well as all applicable governmental regulations. You will be expected to comply with company policies and procedures while educating customers on the proper use and care of respiratory and HME equipment in their home environments. Your responsibilities will also include completing required documentation following equipment setup, delivery, or pickups, and assisting customers with equipment problems, especially under emergency conditions. In addition to these duties, you will process all orders in a timely and accurate manner, promote services and products to referral sources in the community, and develop a basic understanding of reimbursement processes to ensure all necessary documentation is completed for appropriate equipment, products, and services. You will also assist in implementing quality improvement programs to meet company standards and maintain home oxygen systems through regularly scheduled visits to customers. Driving and maintaining the company vehicle safely is also a key aspect of this role. You will perform patient assessments and re-assessments for patient care, conduct routine preventative maintenance and simple repairs on equipment as required, and report any equipment hazards or product incidents in accordance with company policies. It is essential to retain knowledge of and adhere to procedures for the use of Personal Protective Equipment (PPE), infection control, and hazardous materials handling. Maintaining patient confidentiality and functioning within the guidelines of HIPAA is paramount. You will also be responsible for completing assigned compliance training and other educational programs as required, and cleaning equipment as assigned by your supervisor or during downtime. Other related duties may be assigned as necessary.

Responsibilities

• Ensure safe delivery and setup of home medical equipment for customers.
• Educate customers on the proper use and care of respiratory and HME equipment in a home setting.
• Complete required documentation following equipment setup, delivery, or pickups.
• Assist with customer equipment problems under emergency conditions.
• Process all orders in a timely and accurate manner.
• Promote services and products to referral sources in the community.
• Develop basic reimbursement knowledge and document all necessary information for reimbursement.
• Assist with the implementation of quality improvement programs to meet company policies.
• Maintain home oxygen systems through regularly scheduled visits to customers.
• Safely drive and maintain the company vehicle.
• Perform patient assessments and re-assessments for patient care.
• Conduct routine preventative maintenance and simple repairs on equipment as required.
• Report equipment hazards and/or product incidents as required.
• Assume on-call responsibilities during non-business hours as per company policy.
• Adhere to procedures for the use of Personal Protective Equipment (PPE), infection control, and hazardous materials handling.
• Maintain patient confidentiality and comply with HIPAA guidelines.
• Complete assigned compliance training and other educational programs as required.
• Clean equipment when assigned by supervisor or during downtime.

Requirements

• High School Diploma or equivalency.
• Entry level sales or customer service background essential.
• One (1) year of Military, delivery driver with sales component, or health care technician experience preferred.
• Senior level requires two (2) years of work-related experience and one (1) year of exact job experience.
• Valid and unrestricted driver's license in the state of residence.