Dental AR Specialist

Ellis Family Dentistry - Hopewell, VA

Full-time - Entry Level

Hopewell, VA

Ambulatory Health Care Services

About the position

The Dental AR Specialist at Ellis Family Dentistry is responsible for managing accounts receivable, processing insurance claims, and ensuring accurate financial transactions within the dental practice. This role emphasizes exceptional customer service, attention to detail, and effective communication with patients and insurance companies. The position offers growth potential in financial management and requires a friendly, goal-oriented individual who can work well in a team environment.

Responsibilities

• Accurately enter payments from insurance companies with appropriate in-network write-offs assigned to the correct provider.
• Understand Primary and Secondary Coordination of Benefits.
• Calculate end of day totals and reconciliation with no exceptions.
• Study insurance plans used most frequently with patients to understand the various nuances to communicate more effectively.
• Document basic insurance information in the patient's file for quick reference.
• Help verify insurance benefits daily.
• Accurately enter insurance benefits into Practice Management Software.
• Process and submit insurance claims daily.
• Monitor and follow-up on outstanding claims.
• Accurately estimate co-pays to collect at the time of service, taking into account insurance plan maximums and exclusions.
• Identify patients in the daily schedule who are a financial concern, note payment problems on the patient's chart, and arrange a conference with them either before or at the time of the appointment.
• Solidify the financial agreement with the patient, such as payment amount and schedule.
• Follow through with correspondence regarding collection when unable to contact the patient on the telephone.
• Prepare and send uncollected accounts to collections with manager's approval and follow through as needed.
• Send information as requested by insurance companies such as x-rays, charting, narratives, and other documentation for processing the claim when applicable.
• Provide insurance predetermination documentation to patients, contact the patient to make financial arrangements, and schedule treatment.
• Correspond with insurance companies to resolve payment delays, requests for additional information, or to discuss denied treatment coverage.
• Handle all inquiries concerning insurance daily.
• Answer phones and schedule appointments as necessary.
• Perform patient checkouts and collect correct co-pays.
• Eventually be in charge of Accounts Receivable tracking and management.

Requirements

• Minimum of 1-2 years experience and knowledge of dental insurances.
• Proficient math skills.
• Knowledge of English composition, grammar, spelling, and punctuation.
• Skilled in the use of standard office equipment, including telephones, calculators, copiers, fax, computers, and computer software (MS Excel, Word, Practice Management software).

Nice-to-haves

• Experience with Practiceworks is a plus.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid holidays
• Paid time off