Dental Client Relations Manager
$41,600 - $52,000/Yr
Digital Designs Dental Lab - Boston, MA
posted 9 days ago
Full-time - Entry Level
Boston, MA
Miscellaneous Manufacturing
About the position
The Dental Client Relations Manager at Digital Designs Dental Lab is responsible for overseeing customer service and case management within the Boston office. This role focuses on ensuring high-quality dental products and exceptional customer satisfaction while managing relationships with dental professionals. The position requires a professional with a team-first mentality and experience in the dental care industry, who is willing to learn lab office management processes.
Responsibilities
- Serve as the primary point of contact for customers in the region, ensuring effective communication with dental professionals.
- Manage each case through Digital Designs' process, coordinating with the support team for advanced cases as needed.
- Enter all case details into the database application to document and track completion for customers.
- Conduct periodic outreach calls and emails to maintain customer relationships and identify service improvements.
Requirements
- Experience with Microsoft Office/Office 365.
- Mature and professional individual with a team-first mentality.
- Excellent verbal and written communication skills.
- Strong problem-solving ability.
Nice-to-haves
- 2+ years of experience as a dental assistant or front desk experience in a dental office.
Benefits
- Dental insurance
- Health insurance
- Vision insurance
