Dental Front Desk Lead Adams/North Adams

CHP Adams Family Dental (ADC) - Adams, MA

Full-time - Entry Level

Adams, MA

About the position

The Front Desk Lead (FDL) at Community Health Programs is responsible for overseeing the front-end operations of the dental department, ensuring a high-performing front desk team. This role involves managing reception staff, scheduling, greeting patients, verifying insurance, and facilitating a smooth patient flow. The FDL collaborates with the Director of Dental Operations to enhance patient care, maintain accurate records, and ensure timely billing and revenue cycle management, all while supporting the organization's mission and values.

Responsibilities

• Directs all front desk functions and staff.
• Plans, coordinates, and develops work schedules for assigned staff to ensure adequate coverage.
• Works in collaboration with the Director of Dental Operations to perform education and training for clerical staff when required.
• Travels to all Dental locations as requested.
• Participates in and sometimes leads improvement initiatives, ensuring they are executed effectively.
• Communicates openly with the Director of Dental Operations, staff, and dentists for problem resolution.
• Actively fosters and contributes to a positive work environment.
• Monitors and promotes a clean and professional office setting with regular office rounds.
• Manages waitlists and patient access with a focus on patient-centeredness.
• Assesses scheduling practices on an ongoing basis to optimize provider availability relative to call volumes and community need.
• Fields patient complaints before potentially escalating to the Director of Dental Operations.
• Works collaboratively with the Billing Department to assure accuracy and timeliness of practice billing and educate assigned staff appropriately.
• Performs other duties as requested or assigned.

Requirements

• High school diploma or general education degree (GED).
• Excellent computer skills including knowledge of Microsoft Office.
• Prior EDR experience is a plus; patient-scheduling experience is required.

Nice-to-haves

• Experience in a healthcare setting is preferred.
• Strong organizational skills and attention to detail.

Benefits

• Health insurance coverage.
• Paid time off and holidays.
• Opportunities for professional development.