H Elaine Cheong Dds - Columbia, MO

posted 2 months ago

Full-time - Entry Level
Columbia, MO
Ambulatory Health Care Services

About the position

The Dental Front Office Administrator plays a crucial role in ensuring the smooth operation of the dental practice by providing excellent customer service and administrative support. This position is dedicated to delivering exceptional general dental services and care, acting as the first point of contact for patients. The Front Office Administrator is responsible for creating a welcoming environment, which is essential for patient satisfaction and retention. The role requires a positive and outgoing personality, as well as strong interpersonal skills to effectively communicate with patients and the clinical team. In this position, the Front Office Administrator will handle a variety of tasks that are vital to the daily operations of the dental office. These tasks include answering phones, scheduling appointments, checking patients in and out, verifying insurance information, and assisting with treatment plans. Attention to detail is critical, as the administrator must ensure that all patient information is accurate and up-to-date. The ability to multitask and manage time effectively is essential, as the administrator will often be juggling multiple responsibilities at once. The ideal candidate will have previous experience working in a dental office, as this will provide them with the necessary knowledge and skills to excel in this role. The Front Office Administrator must also possess basic computer skills and be comfortable using dental software to manage patient records and appointments. Overall, this position is integral to the success of the dental practice, and the right candidate will contribute to a friendly and efficient work atmosphere.

Responsibilities

  • Answering phones and responding to patient inquiries
  • Scheduling appointments for patients
  • Checking patients in and out of the office
  • Verifying insurance information
  • Assisting with treatment plans and patient education
  • Maintaining patient records and ensuring accuracy
  • Providing excellent customer service to patients and their families
  • Collaborating with the clinical team to ensure smooth operations

Requirements

  • Previous dental office work experience is required
  • Strong organizational skills
  • Excellent customer service skills
  • Ability to handle multi-tasking
  • Great interpersonal, verbal, and written communication skills
  • Basic computer skills
  • Attention to detail
  • Positive and outgoing personality
  • Professional ethics and team player mentality

Nice-to-haves

  • 1 year of customer service experience (preferred)

Benefits

  • 401(k)
  • 401(k) matching
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Paid time off
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