Dental Front Office Assistant

$13 - $18/Yr

Cabin Creek Health Systems - Charleston, WV

Full-time - Entry Level

Charleston, WV

About the position

Cabin Creek Health Systems is looking for an experienced and motivated Dental Front Office Receptionist/ Assistant to join our team at our new clinic in Charleston West Virginia - Westside Health Center. This is a full time, non-exempt position responsible for assisting the dentist(s) and dental hygienist(s) in the direct provision of primary care dental services to patients of the center.

Responsibilities

• Plan and manage dental office operations to ensure excellent patient support services.
• Manage office schedule - Ensure that patient appointments, cancellations and last-minute adjustments are handled properly.
• Manage patient records, insurance documentation and business records as directed.
• Respond to patient queries and issues and ensure patient satisfaction.
• Oversee payment collections from patients, submit insurance claims and contact insurance office for prior authorizations and payment settlements.
• Verify patient insurance eligibility and/or financial status and sliding fee scale.
• Work in coordination with the billing department to submit and record collection of insurance claims and to keep track of patient's unpaid balances.
• Run day and month end closing reports in coordination with billing department, and send out necessary statements to patients and insurances.
• Assist with various clinical and administrative functions of the center as appropriate and time permits.
• Act as chairside dental assistant when requested/necessitated by business of clinic and/or staffing issues.
• Perform all functions in full compliance with the center's and the Dental Department Exposure Control Plan including but not limited to the use of Personal Protective Equipment and Universal Precautions.
• Participate in appropriate health promotion / disease prevention activities, both on-site and off-site as required.
• Travel when necessary to meet operational needs.
• Perform other related and/or necessary tasks to achieve organizational and programmatic goals and objectives as directed by a supervisor.
• Ensure personal compliance in full with all applicable federal, state, local and center rules, regulations, protocols and procedures.

Requirements

• High school diploma or GED certificate.
• Ability to attend to multiple tasks at the same time and to prioritize assignments and responsibilities to ensure compliance with established deadlines and protocols.
• Effective oral and written communication skills in English are required.
• Requires a comprehensive knowledge of dental procedures and associated scheduling coding and billing.
• Must be able to respond in an empathetic and professional manner to the expectations and concerns of the center's dental patients.
• Ability to work with persons from a wide diversity of social, ethnic and economic backgrounds.

Nice-to-haves

• Certified Dental Assistant preferred.
• Current CPR (BLS) required.
• Experience with Dentrix EHR and/or community health center operations.

Benefits

• Paid Time Off / Vacation
• Paid Holidays
• Paid Sick leave
• Optional Medical, Dental and Vision Insurance
• 401K retirement with employer matching