Dental Front Office Assistant

Heartland Dental - Tucson, AZ

Full-time - Entry Level

Tucson, AZ

11-50 employees

Ambulatory Health Care Services

About the position

The Dental Front Office Assistant at Southern Arizona Periodontics plays a crucial role in ensuring a welcoming and efficient front office environment. This full-time position involves managing patient interactions, scheduling appointments, and handling insurance claims, all while fostering a team-oriented culture that prioritizes patient care and continuous learning.

Responsibilities

• Greet and welcome patients as they enter the office.
• Manage front office duties, including answering phones and checking office mail and email.
• Communicate with patients and insurance companies.
• Utilize Dentrix for patient scheduling and records.
• Schedule and confirm appointments for multiple providers in the office.
• File patient insurance claims and follow up on outstanding claims.
• Verify benefits and explain coverage to patients.
• Post insurance and patient payments and process accounts receivables.
• Review treatment plan fees and payment options with patients.
• Partner with providers and team to implement Heartland Dental systems.

Requirements

• Experience working in a fast-paced and customer-centric environment.
• Excellent communication and organizational skills.
• Ability to protect PHI and maintain data safeguards.

Nice-to-haves

• 1+ years of experience in a dental or medical setting.
• 1+ years of experience with insurance billing and accounts receivable.
• Dentrix or other dental software experience.

Benefits

• Competitive benefits including health insurance and retirement savings plans.
• Six paid holidays and PTO (paid time off).
• Front loaded education and training opportunities.
• Access to on-demand Daily Pay.