Dental Front Office Coordinator

About the position

The Dental Front Office Coordinator plays a crucial role in ensuring a smooth and efficient operation of the dental practice. This position focuses on providing exceptional customer service, managing patient relations, and supporting the dental team in delivering high-quality care. The coordinator will be responsible for welcoming patients, verifying insurance benefits, scheduling appointments, and maintaining a professional office environment. The role requires strong interpersonal skills and a commitment to patient-centered care in a supportive team atmosphere.

Responsibilities

• Maintain effective rapport with patients, dentists, and staff members.
• Welcome patients and visitors with a kind greeting.
• Check-in patients according to office protocol, verifying and updating patient information.
• Answer incoming calls with outstanding customer service.
• Verify insurance benefits for patients.
• Manage patient relations and resolve patient problems.
• Assist patients in understanding office policies.
• Confirm appointments for the next day based on protocol and patient preferences.
• Schedule patients in advance to optimize doctor and staff time.
• Check the patient quick-fill list for cancellations or no-show appointments.
• Charge patients at the time of treatment and make necessary follow-up appointments.
• Prepare financial treatment plans and present options to patients.
• Assist in the treatment room as needed.

Requirements

• High school diploma required.
• One or more years of dental office experience required.
• Experience with dental implants is required.
• Back office experience is a plus.
• Effective verbal and nonverbal communication abilities with patients and team members.
• Strong interpersonal skills and ability to maintain rapport with patients and staff.
• Reliability and flexibility when needed.
• Experience with customer service or patient relations.

Nice-to-haves

• Experience in a multi-generational patient care environment.
• Knowledge of dental office protocols and procedures.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance