Dental Office Administrator

$59,904 - $73,362/Yr

Unclassified - Newport Beach, CA

Full-time - Mid Level

Newport Beach, CA

About the position

Eden Smile Design is a growing cosmetic dental practice dedicated to providing exceptional dental care to our patients. Our team is committed to creating a comfortable and welcoming environment while delivering high-quality dental services. We prioritize patient satisfaction and strive for continuous improvement and growth. We are seeking a highly skilled and motivated Dental Front Office Administrator with a background in dental assisting to join our dynamic team. The ideal candidate will possess proficiency in Dentrix, in Dental Intelligence (DI) and in PPO insurance knowledge, exceptional customer service skills, strong phone etiquette, expertise in treatment coordination, and experience with Invisalign. This role requires a career-driven individual with a growth mindset who is eager to contribute to the success of our practice.

Responsibilities

• Greet patients warmly and ensure a positive experience from check-in to check-out.
• Manage appointment scheduling, ensuring optimal utilization of the dentist's time and efficient patient flow.
• Utilize Dentrix and Dental Intelligence software to maintain accurate patient records, schedule appointments, and manage treatment plans.
• Coordinate treatment plans with patients, including explaining procedures, obtaining insurance authorizations, and discussing financial arrangements.
• Assist with administrative tasks such as billing, PPO insurance claims processing, and maintaining patient accounts.
• Answer phone calls promptly and professionally, addressing patient inquiries, scheduling appointments, and handling any concerns or complaints.
• Utilize excellent communication skills to educate patients on dental procedures, treatment options, and oral hygiene practices.
• Provide support to the dental team by assisting with chairside duties when necessary, including taking X-rays, preparing treatment rooms, and sterilizing instruments.
• Stay informed about industry trends, new technologies, and best practices in dental administration and patient care.
• Uphold the highest standards of confidentiality, professionalism, and ethical behavior.

Requirements

• Minimum of 5 years of experience working in a dental office environment.
• Dental Assistant background is a plus.
• Proficiency in Dentrix and Dental Intelligence (DI) software.
• Strong understanding of dental terminology, procedures, and insurance protocols.
• Excellent customer service skills with a friendly and approachable demeanor.
• Exceptional organizational skills with the ability to multitask and prioritize tasks effectively.
• Outstanding communication skills, both verbal and written.
• Ability to work collaboratively in a team environment.
• Familiarity with Invisalign treatment coordination is a plus.
• Commitment to ongoing professional development and continuous learning.

Nice-to-haves

• Familiarity with Invisalign treatment coordination is a plus.

Benefits

• 401(k)
• 401(k) matching
• Continuing education credits
• Dental insurance
• Employee discount
• Health insurance
• Paid time off