Dental Office Coordinator / Front Desk Coordinator

$37,440 - $49,920/Yr

Confident Kids Pediatric Dentistry - Oak Ridge, NC

Full-time - Entry Level

Oak Ridge, NC

About the position

The Dental Office Coordinator at Confident Kids Pediatric Dentistry is responsible for ensuring a smooth and efficient front office operation, providing exceptional customer service, and coordinating patient experiences. This role involves managing scheduling, patient records, and financial transactions while fostering a positive and compassionate environment for children and their families.

Responsibilities

• Greets visitors and patients entering the practice and alerts appropriate staff of patient arrivals.
• Answers telephone, routes calls, provides information, and takes messages in accordance with practice procedures.
• Schedules and adjusts patient appointments to maximize patient care and reach practice profit targets.
• Establishes, maintains, and keeps patient files and records up to date.
• Communicates with patients regarding financial options and reconciles financial records by receiving and recording patient payments.
• Prepares correspondence, memos, and other documents as requested by the doctor.
• Keeps the front desk and reception areas clean and organized.
• Performs necessary duties associated with checking patients in and out, including recording treatment information.
• Produces the doctor's call list and provides it to the doctor as necessary.
• Calls patients the day before to remind them of scheduled appointments.
• Monitors the schedule regularly, adjusts as necessary, and reschedules patients as needed.
• Reports on production results during morning huddles and updates staff on current day's production goals.
• Registers new patients and ensures all required documents are completed by the patient.
• Promotes excellent customer service by all levels of the staff.

Requirements

• Minimum of 1 year of dental front office experience.
• Knowledgeable in insurance codes, submission, and eligibility.
• Excellent communication skills and willingness to learn new methods.
• Ability to maintain composure and professionalism in stressful situations.
• Strong customer service skills and ability to multitask.

Nice-to-haves

• Prior knowledge of Curve Dental is a plus but not required.
• Experience with dental billing and knowledge of Medicaid and commercial insurance regulations.

Benefits

• Continuing education credits
• Employee discount
• Family leave
• Paid time off