Dental Office Manager

$50,000 - $60,000/Yr

Concierge Dental Group Pllc - Buffalo, NY

Full-time - Mid Level

Buffalo, NY

Ambulatory Health Care Services

About the position

The Dental Office Manager at Concierge Dental Group is responsible for leading the dental team, ensuring exceptional patient care, and managing the financial and operational aspects of the dental practice. This role involves overseeing staff management, patient services, financial management, and operational efficiency to create a positive and collaborative work environment.

Responsibilities

• Lead and manage the dental team, including administrative staff, dental assistants, and dentists.
• Conduct morning huddles and monthly team meetings.
• Perform staff training and evaluations.
• Oversee the patient experience from scheduling to post-visit follow-up.
• Resolve patient complaints and issues.
• Ensure accurate, complete, and confidential patient records.
• Oversee collections and insurance claims processes.
• Monitor accounts receivable and reduce outstanding balances.
• Manage the office budget and analyze financial reports.
• Implement new office policies and procedures directed by management.
• Ensure compliance with HIPAA, OSHA, and other regulations.
• Manage office supplies and inventory.
• Serve as the primary contact between administrative staff, clinical staff, dentists, and management.
• Communicate office updates and policy changes.

Requirements

• High school diploma or equivalent (required).
• Bachelor's degree in healthcare administration, business management, or a related field is a plus.
• Minimum of 3-5 years of experience in a dental office or healthcare setting.
• Prior experience in a management or supervisory role within a dental practice.
• Proven track record of effectively leading and managing a team to achieve performance goals.
• Experience conducting staff training and development programs.
• Proficiency with dental practice management software (e.g., OpenDental, Eaglesoft, etc).
• Knowledge of dental billing and coding, insurance claims processing, and accounts receivable.
• Familiarity with HIPAA, OSHA, and other regulatory requirements in a dental setting.
• Excellent communication and interpersonal skills to interact effectively with patients, staff, and dental providers.
• Strong organizational and time-management skills.
• Ability to resolve conflicts and address staff concerns efficiently.

Nice-to-haves

• Experience with Eaglesoft or Open Dental software.
• Additional certifications in healthcare administration or management.

Benefits

• Health insurance
• Paid time off
• Opportunities for advancement
• Retirement plan