Dental Office Manager

$50,000 - $60,000/Yr

Best Smiles - Chester, VA

Full-time - Entry Level

Onsite - Chester, VA

About the position

The Dental Office Manager will oversee the front office operations of a dental practice, ensuring efficient patient scheduling, registration, and financial counseling. This role is crucial in promoting excellent customer service and maintaining patient satisfaction while supporting the practice's business goals.

Responsibilities

• Patient scheduling, registration, financial counseling, medical records, billing and collection, data entry and processing, and cash posting.
• Promoting excellent customer service by all levels of the staff.
• Executing all filing and organizational systems for the practice.
• Ensuring patient satisfaction, including troubleshooting complaints and developing process improvements to prevent recurrences.
• Supporting business goals by utilizing schedules effectively and supporting the practice revenue objectives.
• Following and demonstrating commitment to office policies, professional expectations, clinical service excellence, and outstanding patient service.
• Performing other duties as assigned.

Requirements

• Knowledge of business and accounting processes usually obtained from an Associates or Bachelor's degree in Business Administration, Accounting, or Health Care Administration.
• Experience in all aspects of billing.
• Knowledge of regulations related to Medicare, Medicaid, and commercial/PPO insurance.
• Strong customer service skills.
• Skill in using healthcare software and computer systems.
• Knowledge of maintaining supplies and equipment for the medical setting.
• Multitasking skills.
• Problem-solving skills.
• Professional communication and presentation skills, including face to face, email, telephone, and video conference.
• Knowledge of continuous process improvement concepts and practices.
• Ability to communicate professionally with dentists, hygienists, and allied health staff.

Benefits

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule