Dental Office Manager

Riccobene Associates Family Dentistry - Raleigh, NC

Full-time - Mid Level

Raleigh, NC

Ambulatory Health Care Services

About the position

Riccobene Associates Family Dentistry is seeking a dedicated and experienced full-time Office Manager for our dental practices located in the Raleigh-Durham area. This role is pivotal in ensuring that our dental office operates efficiently and effectively, contributing to a positive patient experience and a harmonious work environment. As an Office Manager, you will be responsible for guiding the dental practice team towards achieving productivity, financial, and patient satisfaction goals. Your leadership will help create a profitable practice that is recognized in the community for its excellent service. In this position, you will oversee the daily operations of the dental office, managing front office procedures, marketing initiatives, and team development. You will work closely with the dental staff, including patient coordinators, dental assistants, hygienists, and treatment coordinators, to ensure that all operations run smoothly. Your role will also involve personnel management, including hiring, coaching, and developing employees to foster a productive and positive work environment. The Office Manager will be responsible for generating monthly reports, managing expenses, and ensuring that the office is well-stocked with necessary supplies. You will also provide support to dentists and team members regarding treatment planning, billing, and insurance matters. This position requires strong organizational skills, excellent interpersonal abilities, and a commitment to quality patient care. You will be expected to maintain a detailed knowledge of both patient care and business operations to make informed decisions that impact the success of the practice.

Responsibilities

• Oversee the responsibilities and duties of all office personnel to ensure efficient and compliant operations within the practice.
• Support community marketing events.
• Manage personnel duties including hiring, developing, and coaching employees.
• Generate monthly reports and other intermittent reports.
• Ensure expenses and invoices are submitted through the electronic system in a timely manner.
• Provide support to dentists and other team members on treatment planning, billing, and insurance matters.
• Maintain detailed knowledge of the entire practice spectrum from patient care to business operations.
• Ensure the dental office is stocked with inventory such as dental supplies, tools, and office supplies.
• Respond to doctor, patient, and employee concerns and inquiries.
• Perform general office duties and other duties as required.

Requirements

• 2 or more years of management experience, preferably in a dental or medical setting.
• Preferred 3-5 years of Front Office Dental experience.
• Ability to organize and prioritize workload to meet established schedules, timelines, or deadlines.
• Possesses personal maturity and emotional intelligence to manage under demanding circumstances.
• Displays a pleasant and respectful manner when dealing with patients and staff.
• Exhibits patience, understanding, and consideration for others.
• Able to work independently or as a member of a group.
• Computer proficiency including Microsoft Office Suite and the ability to learn new programs.
• Ability to professionally present and speak in front of small and large groups.
• Ability to demonstrate independent thinking and exercise good judgment.
• Ability to formulate, affect, interpret, and/or implement operating practices.
• Ability to demonstrate a teamwork approach to job responsibilities.
• Ability to demonstrate initiative, dependability, and promptness.
• Must perform frequent repetitive work with attention to detail.
• Must have the ability to be flexible and accept different work assignments with a positive approach.
• Ability to follow instructions and take responsibility for own actions.
• Ability to exercise confidentiality with patients and patient care.
• Must listen attentively for clarification to ensure necessary outcomes.

Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• On-the-job training
• Paid time off
• Vision insurance