Dental Office Manager

Rodeo Dental & Orthodontics - Denver, CO

Full-time - Mid Level

Denver, CO

51-100 employees

Ambulatory Health Care Services

About the position

The Dental Office Manager at Rodeo Dental & Orthodontics plays a crucial role in enhancing the patient experience and managing the non-clinical operations of the dental practice. This position involves overseeing staffing, scheduling, patient care, and compliance with health and safety regulations, while also focusing on marketing outreach and the overall performance of the office. The ideal candidate will embody Rodeo's High-Performance Culture and contribute to the practice's success through effective leadership and operational management.

Responsibilities

• Champion Rodeo's High-Performance Culture by ensuring the perfect appointment and patient flow is executed successfully each day.
• Responsible for the overall TPV, production, and revenue generated at the office.
• Ensure treatment coordination and patient consultations are in line with preferred treatment practices and suggestions.
• Maintain team accountability to Rodeo's policies and procedures.
• Evaluate and maximize daily schedule for increased production.
• Dedicated focus to Patient Outcomes and Patient Experience.
• Foster team collaboration, share information and ideas, and push team to innovate.
• Direct the Morning Opportunity Meeting, communicate staff assignments and plans, and motivate team.
• Work closely with the team to ensure the appointment board and the status of patients is optimized appropriately.
• Identify potential patient escalations and engage the Doctors, Regional, and Corporate resources as required to discuss issues, seek out root causes, and provide solutions to systemic issues.
• Build strong relationships with all doctors to facilitate treatment and employee satisfaction.
• Ensure all record keeping is 100% accurate at all times.
• Make sure the staff always remains 100% credentialed and certified, while performing their duties.
• Optimize dental supply inventories - control costs while ensuring supplies are available to meet treatment requirements.
• Coordinate and work closely with HR regarding all hiring, training, counseling, and all other employee relations needs.
• Immerse yourself and office personnel in the surrounding community for greatest outreach potential.

Requirements

• 3+ years dental experience is required
• 2+ years' experience in customer service
• 5 years of previous leadership or management experience is preferred
• Excellent time management skills
• Previous dental assisting experience is highly desirable
• Dental practice management software (Open Dental/Dentrix) experience helpful
• Working knowledge of MS Office and/or Google Suite Technologies
• Experience with social media marketing is a plus
• Bilingual (Spanish) is required

Nice-to-haves

• Experience in a Treatment Coordinator role
• Ability to learn the Treatment Coordinator role

Benefits

• 401(k)
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Referral program
• Vision insurance