Dental Operations Manager

$70,720 - $70,720/Yr

Dr Zak Dental Care - Covina, CA

Full-time - Mid Level

Onsite - Covina, CA

About the position

The Dental Operations Manager at Zak Dental is responsible for overseeing the daily operations of the dental practice, ensuring that patient care aligns with the company's Wellness32 philosophy. This role involves leading and mentoring the Clinical Support Team, managing patient interactions, and ensuring compliance with safety and quality assurance protocols. The Operations Manager plays a crucial role in enhancing patient satisfaction and operational efficiency within the practice.

Responsibilities

• Resolve patient issues and complaints
• Record taking and travel between offices
• Generate patient goodwill by encouraging feedback about their experience
• Oversee Safety Protocol Compliance (OSHA, Infection Control, etc.)
• Ensure Provider Team compliance with Quality Assurance protocols
• Manage the productivity of dental providers' schedules to minimize wait times
• Audit patient charts to collect accurate co-payments
• Oversee patient documentation including consent forms and treatment plans
• Provide Treatment Planning support due to changes in treatment
• Optimize staff schedules to minimize overtime and maximize coverage
• Ensure compliance with California labor laws regarding breaks and mealtimes

Requirements

• 1 year of management experience (Dental experience preferred)
• Strong communication skills
• Critical thinking and problem-solving capabilities
• Desire to lead others through mentorship
• Ability to learn and master new technologies

Nice-to-haves

• Dental Clinical Experience as a Dental Assistant and/or X-ray tech
• Bachelor's or Associate's College Degree in any subject

Benefits

• 401(k)
• Health insurance
• Paid time off
• Performance Based Bonus Compensation
• Professional Development and Mentorship
• Accelerated career development opportunities