Dental Patient Care & Marketing Coordinator

$45,760 - $56,160/Yr

Elite Endodontics of NH - Hudson, NH

Full-time - Entry Level

Hudson, NH

About the position

The Dental Patient Care & Marketing Coordinator at Elite Endodontics of NH is a full-time role focused on providing exceptional patient care while driving marketing growth for the practice. This position involves acting as the first point of contact for patients, managing appointment scheduling, and fostering relationships with referral partners to enhance business growth. The coordinator will also assist with social media marketing efforts and ensure a high level of customer service across multiple office locations.

Responsibilities

• Act as the first point of contact for all patients and ensure exceptional customer service.
• Answer incoming calls, receive messages, and route calls accordingly.
• Schedule appointments accurately to reflect the endodontist's schedule.
• Provide dental insurance verification and process insurance claims.
• Effectively collect patient co-pays.
• Promote marketing efforts by building positive relationships with new and existing referral partners.
• Follow up with patients to improve satisfaction.
• Provide client support and handle communications effectively.
• Maintain up-to-date knowledge about practice services offered.
• Assist in social media building duties as assigned.

Requirements

• High school diploma or GED.
• 1-3+ years in an office support role, preferably in a dental or medical setting.
• Experience in customer service for at least 3 years.
• Knowledge of dental terminology is a plus.
• Proficient in Microsoft Office (Word, Excel).
• Clear and effective communication skills (both written and verbal).
• Exceptional customer service skills with a positive attitude.

Nice-to-haves

• Social media and marketing experience.
• B2B marketing experience.

Benefits

• 401(k) matching
• Health insurance
• Paid holidays
• Paid time off