Dental Patient Coordinator

Commonwealth Dentistry - Richmond, VA

Full-time - Entry Level

Richmond, VA

Ambulatory Health Care Services

About the position

The Patient Coordinator at Commonwealth Dentistry plays a crucial role in ensuring the dental office operates smoothly and efficiently. This full-time position involves managing patient schedules, entering billing information, and maintaining a welcoming environment for patients. The coordinator is responsible for various administrative tasks that support the dental team and enhance patient experience.

Responsibilities

• Help the dental office stay on schedule by managing appointments.
• Enter patient data for billing purposes.
• Communicate with patients in an efficient and empathetic manner.
• Keep the office stocked with necessary supplies.
• Greet patients with a professional demeanor.
• Check-in patients and ensure they have all necessary information.
• Collect co-payments and check-out patients.
• Close out registers and ensure they are balanced daily.
• Schedule patients and confirm appointments via phone calls.
• Escalate issues to the Office Manager as needed.
• Perform other duties and responsibilities as assigned.

Requirements

• High school diploma or GED required.
• Must be present by 7:45 am as clinic opens at 8:00 am.
• Must be reliable and flexible to work before and after hours based on business needs.
• Ability to work in a fast-paced environment and under pressure.
• Strong communication skills and ability to exhibit ethical conduct and confidentiality.
• High attention to detail and accuracy.
• Strong computer skills; knowledge of Eaglesoft and/or Denticon is a plus.
• Outstanding organizational skills.
• Ability to demonstrate independent thinking and teamwork.

Nice-to-haves

• Dental front desk experience is preferred, but not required.

Benefits

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance