Dental Receptionist

Healthpartners - Lake Elmo, MN

Full-time

Lake Elmo, MN

Professional, Scientific, and Technical Services

About the position

The Dental Receptionist serves as the first point of contact for patients at the Lake Elmo Clinic, responsible for providing a satisfying experience for patients and facilitating appointment scheduling. This role involves managing patient communications, scheduling appointments, handling patient records, and ensuring efficient clinic operations. The Dental Receptionist plays a crucial role in maintaining patient relationships and supporting the overall patient care process.

Responsibilities

• Interact positively and professionally with patients and other customer contacts, both in person and via phone communications.
• Schedule patient appointments using established principles and protocols to maintain efficient provider schedules.
• Review patient records prior to appointments to ensure necessary information is available and updated, including insurance information.
• Collect patient charges at the point of service for co-insurance or non-covered services, applying established patient payment guidelines.
• Assist co-workers in performing tasks to promote the smooth and effective function of the work unit.

Requirements

• High School diploma or GED required.
• Graduate of a formal training program in medical reception, an equivalent program, or a customer service program.
• Two years of experience as a medical or dental receptionist, or in medical/dental insurance processing.
• Demonstrated ability to organize work under pressure and manage multiple priorities and interruptions.
• Excellent oral and written communication skills.

Nice-to-haves

• Experience working in a dental clinic.