Department Hourly Supervisor (2220)

$37,440 - $61,360/Yr

Macy's - North Jackson, OH

Full-time - Entry Level

North Jackson, OH

10,001+ employees

General Merchandise Retailers

About the position

The Department Hourly Supervisor at Macy's is responsible for overseeing operational duties while supervising associates in designated work areas. This role emphasizes safety, team pride, and effective communication to ensure high service levels, accuracy, and productivity within the fulfillment center.

Responsibilities

• Ensure that safe workplace behaviors are consistently taught, emphasized, and practiced.
• Assist in fostering team pride to uphold orderliness and maintain facility housekeeping standards.
• Provide hands-on direction to colleagues in the fulfillment center to ensure their contribution aligns with established levels of service, accuracy, and productivity.
• Conduct training, cross-training, and certification for colleagues across operational areas as needed.
• Identify training gaps and collaborate with managers to address them through retraining.
• Support the development of hourly colleagues and actively promote the growth of high-performing team members.
• Offer guidance on daily operations to ensure seamless coordination between different areas, maintain cleanliness and organization, and prioritize personal safety.
• Prioritize open and continuous communication, ensuring all team members are well-informed.
• Conduct daily team meetings to facilitate communication.
• Acknowledge and celebrate individual and team achievements through positive reinforcement.
• Encourage colleagues to contribute suggestions for process and culture improvement, and advocate for their implementation.
• Demonstrate strong reliability and dependability.

Requirements

• High School Diploma or equivalent is encouraged.
• Ability to provide effective guidance and supervision to associates while fostering a positive team environment.
• Strong verbal and written communication skills to ensure clear instructions and facilitate teamwork.
• Capacity to conduct training sessions and support the ongoing development of team members.
• Skill in coordinating daily operations and maintaining cleanliness and organization.
• Ability to identify issues, analyze situations, and implement effective solutions to improve operational efficiency.
• Proficiency in using computers and handheld technology to access instructional documents and track productivity.
• Resourceful self-starter who can work independently and take initiative.

Nice-to-haves

• Experience in a supervisory role within a retail or fulfillment environment.
• Familiarity with safety protocols and training methodologies.

Benefits

• Competitive pay and benefits rooted in principles of equity.
• Performance incentives and annual merit review.
• Merchandise discounts.
• Health and Wellness Benefits across medical, dental, vision, and additional insurance.
• Retirement Savings Plan with 401k match opportunity.
• Employee Assistance Program (mental health counseling and legal/financial advice).
• Resources for continuous learning, career growth, and leadership development.
• 8 paid holidays.
• Paid Time Off (first year prorated depending on start date).
• Tuition reimbursement program.
• Guild education benefit funds covering 100% of tuition, books, and fees in designated programs.
• Colleague Resource Groups (CRGs) and give-back/volunteer opportunities.