Department Manager (DM) - Retail Operations Manager

Barnes & Noble Education - Chapel Hill, NC

Full-time - Entry Level

Chapel Hill, NC

501-1,000 employees

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Department Manager at Barnes & Noble College plays a crucial role in overseeing retail operations within a college bookstore environment. This position focuses on delivering exceptional customer service while managing department functions, ensuring operational efficiency, and maintaining a well-merchandised sales floor. The Department Manager collaborates with the management team to support store operations and enhance the shopping experience for students, faculty, and the academic community.

Responsibilities

• Support all store operations and departments in partnership with the management team.
• Provide direct oversight of one or more departments in the store or for specified operational functions.
• Act as the Manager-on-Duty and maintain a working knowledge of all departments in the store.
• Utilize analytical skills and knowledge of the campus to manage day-to-day operations and make decisions.
• Assist with assigning work and providing focused direction to team members.
• Maintain a presence on the sales floor to greet customers and assist with purchases.
• Maintain an appealing sales floor by tagging, shelving, arranging, cleaning, and organizing products.
• Assist with processing sales transactions involving cash, credit, or financial aid payments.

Requirements

• 2+ years' experience in a retail setting as a manager or buyer preferred or a graduate of the Best Seller Program.
• High school diploma/GED required.
• Outstanding customer service skills to match customers to products that meet their needs.
• Basic reading, writing, and accounting skills required.
• Excellent customer service and communication skills needed.
• Strong interpersonal, communication, and problem-solving skills.
• Ability to work a flexible schedule including evenings, weekends, and holidays.